Bluetooth Connection Dropping Not Allowing Connection or Sync

IainMcG_101 · November 2017

Hi All,

Hope you can help. I have a Spark Cardio + Music sports watch which I rate highly.

Since I have upgraded to software version 1.7.53 the Bluetooth connection is not stable and drops out sometimes during sync to my iPhone but more often than not does not even start syncing.

There is no issue with the phone, App up to date and the Bluetooth is stable for other connections, speakers, FitBit and Apple Watch.

Have unpaired the watch and paired it again, which took the best part of a day due to the connection issues.

Would be good to hear if anyone has had the same issue and if they have managed to resolve the issue.

Regards,

Iain

tfarabaugh · November 2017

If you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Bluetooth Connection Dropping Not Allowing Connection or Sync

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