Software version Rollback requests | Battery issues | Runner & Spark watch series - Page 12 — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • HenkGHenkG Posts: 3 [Apprentice Traveler]
    Jurgen roll me back to 1.3.255 too please.

    Thanks
  • ByrneznByrnezn Posts: 2 [Apprentice Traveler]
    Hi Jurgen please roll me back to 1.3.255 as well please.

    Many Thanks
  • PablostatsPablostats Posts: 2 [Apprentice Traveler]
    Hi Jurgen any chance you can roll me back to 1.3.255 as well please.

    rgds
  • gestevegesteve Posts: 3 [Apprentice Traveler]
    Can you please roll me back also to version 1.3.255

    thanks in advance!
  • lve710lve710 Posts: 2 [Apprentice Traveler]
    Jurgen, can you please also roll me back to 1.3.255? I can no longer sync with my phone.
  • M. LarssonM. Larsson Posts: 12 [Master Explorer]
    Hi TomTom (and Jürgen)

    When will the new update arrive? You changed me back to a older version of the software. Should I go and have a refund? I am not pleased how TomTom has handled this. How hard can it be to fix this? I have friends who bought their watches 3 months after me and their watches are working and they have all new nice features. I am fed up with this and I want an answer! Have a nice day.
  • epuig6epuig6 Posts: 4 [Neophyte Traveler]
    Hello Jürgen,

    Same problem with battery on my spark :-(

    Can you link my spark with firm 1.3.255?
  • kiwitulipkiwitulip Posts: 5 [Apprentice Traveler]
    Can I please have my spark rolled back to working version. My husband's will need to be done too. I will PM you our email addresses as they are different to our forum log in. So frustrated as love my Watch!!!!
  • kiwitulipkiwitulip Posts: 5 [Apprentice Traveler]
    kiwitulip wrote:
    Can I please have my spark rolled back to working version. My husband's will need to be done too. I will PM you our email addresses as they are different to our forum log in. So frustrated as love my Watch!!!!
    I will also need help in how to message our email addresses in a PM as newe to this forum Jurgen. Thank you
  • Marcia TMarcia T Posts: 4 [Apprentice Traveler]
    Hi Jurgen,

    I had asked you to roll back my watch to a previous version. But could you get it back in order so I could be able to update again to the latest version again (1.7.53)? Yeah, I know I'm asking the complete opposite of everyone here.

    Thank you!
  • KwietKwiet Posts: 2 [Apprentice Traveler]
    Mine has also troubles to synch/pair.
    Can yhe updated be reverted as well on my watch?

    Thanks.
  • almondine3almondine3 Posts: 7 [Apprentice Traveler]
    Jürgen, can you revert my settings to 1.3.255 also? I tried the factory reset and couldn't select the version, so I'm still at 1.7.53 and having the same syncing issues as everyone else. Thank you :)
  • LutzeLutze Posts: 2 [Apprentice Traveler]
    Mine has also troubles to synch/pair with FW 1.753.
    Can the updated be reverted as well on my watch?

    Thanks.
  • RprpiresRprpires Posts: 8 [Master Explorer]
    Hi.
    Can you please roll my Spark back to the previous working version?
    Thanks.
    Regards
  • vegRANtvegRANt Posts: 2 [Apprentice Traveler]
    Appreciate you're probably a busy man Jürgen but if my Runner 3 could be reverted back to a working version I would be very greatful.
    Thanks
  • kazzashortbird13kazzashortbird13 Posts: 3 [Apprentice Traveler]
    Hi, I'm having issues trying to sync as well. How do I go about getting my firmware rolled back? I found this thread while searching the forum for help! Thanks

    Don't think I can delete the comment above but I found a way to log in with my proper account hopefully x
  • Robs_TTR2Robs_TTR2 Posts: 2 [Apprentice Traveler]
    Just got my tomtom runner 2 cardio music and am not able to pair to sports app on phone with FW 1.753.
    Can you please roll mine back also to ses if it works on old firmware, am a little disapointed with purchase at the moment hope this can be fixed.
    Thanks
  • TridabTridab Posts: 2 [Apprentice Traveler]
    Tried all suggestions but watch only downloads to the computer. No way to sync with phone. If rollback is the only solution can mine be rolled back too please.
  • Nytro777Nytro777 Posts: 4 [Apprentice Traveler]
    Jürgen, can you revert my settings to 1.3.255 also?
    Regards
  • ArhanArhan Posts: 4 [Neophyte Traveler]
    Hi Jürgen,

    Can You switch my watch to version 1.7.60 ?
    Thanks in Advance
  • Manu ZatopekManu Zatopek Posts: 7 [Master Explorer]
    Jürgen wrote:
    dataminor wrote:
    Hi Jürgen
    Can you restore the previous version on my watch as well please?
    Isaac
    Hi Isaac, It's been done.

    Dear Jürgen , also I present problems with the synchronization, I need to return to the previous version, greetings and thanks!
  • Stu_runnerStu_runner Posts: 5 [Master Traveler]
    @Jürgen
    I have the same problem, since the installation of v1.7.53. It does not connect to Android application. Can you link my account to the version 1.3.255, please?
    Soon as possible if you could - Valencia marathon on Sunday!
  • Nytro777Nytro777 Posts: 4 [Apprentice Traveler]
    Hi Jürgen,
    Can you please activate version 1.7.60 for me?
    Regards
  • RobvEltenRobvElten Posts: 2 [Apprentice Traveler]
    Hi Jürgen,
    Can you please activate version 1.7.60 or version 1.7.53 for me?
    I want to try the new features
    Regards
  • diegommvdiegommv Posts: 2 [Apprentice Traveler]
    Hi Jürgen,
    Can you please activate version 1.7.60 or version 1.7.53 for me?
    I want to try the new features
    Regards
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