Software version Rollback requests | Battery issues | Runner & Spark watch series

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  • EmanuelRamos
    EmanuelRamos Registered Users Posts: 6
    Apprentice Traveler
    Hi Jurgen, please roll back my watchto the previous version 1.3.255. Thanks!
  • foreeyes
    foreeyes Registered Users Posts: 10
    Legendary Explorer
    Hello, Jürgen.
    My watch is randomly locking up and displaying a dead battery symbol, even when fully charged. I have done a factory reset, and it still occurs. If this is due to 1.7.53, could you please re-set me to a stable older version?
    Many thanks.
  • Melero
    Melero Registered Users Posts: 2
    Apprentice Traveler
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks ?
  • GKGRunner
    GKGRunner Registered Users Posts: 10
    Master Explorer
    Jurgen, please amend so that factory reset will revert my watch to 1.3.255. watch is registered at same email as I use for the forum.

    Thanks a lot.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen
  • madmaus
    madmaus Registered Users Posts: 65
    Prominent Wayfarer
    Hi Jürgen,

    unfortunalty i get the battery low error on new firmware.
    A factory reset didnt work (no pairing issue's).

    can you restore my account back to 1.3.255
  • GKGRunner
    GKGRunner Registered Users Posts: 10
    Master Explorer
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen


    did you action my request at the same time Jurgen?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    GKGRunner, madmaus, Your accounts are now linked to 1.3.255.
  • polabvideo
    polabvideo Registered Users Posts: 9
    Master Explorer
    Hi Jürgen,
    could you link my account to the 1.3.255 ?
    Thanks a lot.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    polabvideo wrote:
    Hi Jürgen,
    could you link my account to the 1.3.255 ?
    Thanks a lot.
    There is no watch linked to your email address.
  • polabvideo
    polabvideo Registered Users Posts: 9
    Master Explorer
    OK Jürgen,
    I have another address linked to my watch. Where can I post it to proceed for it?
  • Gtrbaby
    Gtrbaby Registered Users Posts: 6
    Neophyte Traveler
    Can you please roll me back also. to version 1.3.255

    thanks in advance
  • cdutoit00
    cdutoit00 Registered Users Posts: 2
    Apprentice Traveler
    Hi Jürgen

    Please roll back my firmware to version 1.3.255

    Thank you
  • Guique
    Guique Registered Users Posts: 7
    Apprentice Traveler
    Hope they fix this soon. I can´t believe that the only solution is to downgrade the firmware.

    I can´t connect the watch Spark 3 with the app in the iphone. Firmware 1.7.53

    Did all that people said. Factory reset, delete the app, install it, etc... Just sync through cable and PC... :-(

    Cheers
  • Wizardling
    Wizardling Registered Users Posts: 35
    Master Traveler
    I am appalled that a fix for an issue affecting so many, is taking so long. Is there even anyone left working on the watch firmware development team? Will there ever be a fix?
  • GKGRunner
    GKGRunner Registered Users Posts: 10
    Master Explorer
    Just to confirm once more if any more confirmation were needed... doing a factory reset to 1.3.255 has resolved all my connection issues.

    Jurgen.... does this mean that if I were to, hypothetically speaking, update once again to 1.7.53 - I would be able to factory reset to 1.3.255 any time convenient to me without the need to ask you to amend my roll back version server side once again? In other words... the roll back version you set for me a few posts back.... does that stay at 1.3.255, or do I inadvertently undo your change when I go ahead and update?
  • polabvideo
    polabvideo Registered Users Posts: 9
    Master Explorer
    Hi Jurgen ,
    I've already rolled back it asking italian support.
    Thank you anyway for your support. Now with 1.3.255 the sink become again working well.
  • foreeyes
    foreeyes Registered Users Posts: 10
    Legendary Explorer
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen

    Thank you!!
  • miguelvillar78
    miguelvillar78 Registered Users Posts: 3
    Apprentice Traveler
    Hi Jürgen,
    Can you restore the previous WORKING version on my watch as well please?

    Thanks
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    Gtrbaby, cdutoit00, miguelvillar78,

    A factory reset will now bring you back to 1.3.255.

    Regards,
    Jürgen
  • Guique
    Guique Registered Users Posts: 7
    Apprentice Traveler
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    Guique wrote:
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
    You can do the reset now.
  • Guique
    Guique Registered Users Posts: 7
    Apprentice Traveler
    Jürgen wrote:
    Guique wrote:
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
    You can do the reset now.

    Thank you!
  • Nguyen Quang
    Nguyen Quang Registered Users Posts: 6
    Master Traveler
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen

    Dear Jürgen,

    After factory reset, my watch still in 1.7.53. Pls, restore my account back to 1.3.255. Many Tks !
  • madmaus
    madmaus Registered Users Posts: 65
    Prominent Wayfarer
    Jürgen wrote:
    GKGRunner, madmaus, Your accounts are now linked to 1.3.255.

    thanks it worked.
    any update about an new firmware build? if you want you can link me to the beta firmware
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