Software version Rollback requests | Battery issues | Runner & Spark watch series
Comments
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Hi Jurgen, please roll back my watchto the previous version 1.3.255. Thanks!0
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Hello, Jürgen.
My watch is randomly locking up and displaying a dead battery symbol, even when fully charged. I have done a factory reset, and it still occurs. If this is due to 1.7.53, could you please re-set me to a stable older version?
Many thanks.0 -
Hi Jurgen, please can you reset mine to 1.3.255? Thanks ?0
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Jurgen, please amend so that factory reset will revert my watch to 1.3.255. watch is registered at same email as I use for the forum.
Thanks a lot.0 -
Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,
When you now do a factory reset your watches will return to 1.3.255.
Greetings,
Jürgen0 -
Hi Jürgen,
unfortunalty i get the battery low error on new firmware.
A factory reset didnt work (no pairing issue's).
can you restore my account back to 1.3.2550 -
GKGRunner, madmaus, Your accounts are now linked to 1.3.255.0
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Hi Jürgen,
could you link my account to the 1.3.255 ?
Thanks a lot.0 -
polabvideo wrote:Hi Jürgen,
could you link my account to the 1.3.255 ?
Thanks a lot.0 -
OK Jürgen,
I have another address linked to my watch. Where can I post it to proceed for it?0 -
Can you please roll me back also. to version 1.3.255
thanks in advance0 -
Hi Jürgen
Please roll back my firmware to version 1.3.255
Thank you0 -
Hope they fix this soon. I can´t believe that the only solution is to downgrade the firmware.
I can´t connect the watch Spark 3 with the app in the iphone. Firmware 1.7.53
Did all that people said. Factory reset, delete the app, install it, etc... Just sync through cable and PC... :-(
Cheers0 -
I am appalled that a fix for an issue affecting so many, is taking so long. Is there even anyone left working on the watch firmware development team? Will there ever be a fix?0
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Just to confirm once more if any more confirmation were needed... doing a factory reset to 1.3.255 has resolved all my connection issues.
Jurgen.... does this mean that if I were to, hypothetically speaking, update once again to 1.7.53 - I would be able to factory reset to 1.3.255 any time convenient to me without the need to ask you to amend my roll back version server side once again? In other words... the roll back version you set for me a few posts back.... does that stay at 1.3.255, or do I inadvertently undo your change when I go ahead and update?0 -
Hi Jurgen ,
I've already rolled back it asking italian support.
Thank you anyway for your support. Now with 1.3.255 the sink become again working well.0 -
Hi Jürgen,
Can you restore the previous WORKING version on my watch as well please?
Thanks0 -
Gtrbaby, cdutoit00, miguelvillar78,
A factory reset will now bring you back to 1.3.255.
Regards,
Jürgen0 -
Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.
Do you also know if they are working in a correction for a future update in the firmware?
Cheers
Guilherme0 -
Guique wrote:Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.
Do you also know if they are working in a correction for a future update in the firmware?
Cheers
Guilherme0 -
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Jürgen wrote:Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,
When you now do a factory reset your watches will return to 1.3.255.
Greetings,
Jürgen
Dear Jürgen,
After factory reset, my watch still in 1.7.53. Pls, restore my account back to 1.3.255. Many Tks !0
This discussion has been closed.