Software version Rollback requests | Battery issues | Runner & Spark watch series - Page 11 — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • EmanuelRamosEmanuelRamos Posts: 6 [Apprentice Traveler]
    Hi Jurgen, please roll back my watchto the previous version 1.3.255. Thanks!
  • foreeyesforeeyes Posts: 10 [Legendary Explorer]
    Hello, Jürgen.
    My watch is randomly locking up and displaying a dead battery symbol, even when fully charged. I have done a factory reset, and it still occurs. If this is due to 1.7.53, could you please re-set me to a stable older version?
    Many thanks.
  • MeleroMelero Posts: 2 [Apprentice Traveler]
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks ?
  • GKGRunnerGKGRunner Posts: 10 [Master Explorer]
    Jurgen, please amend so that factory reset will revert my watch to 1.3.255. watch is registered at same email as I use for the forum.

    Thanks a lot.
  • JürgenJürgen Posts: 5,778
    Community Manager
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen
  • madmausmadmaus Posts: 65 [Prominent Wayfarer]
    Hi Jürgen,

    unfortunalty i get the battery low error on new firmware.
    A factory reset didnt work (no pairing issue's).

    can you restore my account back to 1.3.255
  • GKGRunnerGKGRunner Posts: 10 [Master Explorer]
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen


    did you action my request at the same time Jurgen?
  • JürgenJürgen Posts: 5,778
    Community Manager
    GKGRunner, madmaus, Your accounts are now linked to 1.3.255.
  • polabvideopolabvideo Posts: 9 [Master Explorer]
    Hi Jürgen,
    could you link my account to the 1.3.255 ?
    Thanks a lot.
  • JürgenJürgen Posts: 5,778
    Community Manager
    polabvideo wrote:
    Hi Jürgen,
    could you link my account to the 1.3.255 ?
    Thanks a lot.
    There is no watch linked to your email address.
  • polabvideopolabvideo Posts: 9 [Master Explorer]
    OK Jürgen,
    I have another address linked to my watch. Where can I post it to proceed for it?
  • GtrbabyGtrbaby Posts: 6 [Neophyte Traveler]
    Can you please roll me back also. to version 1.3.255

    thanks in advance
  • cdutoit00cdutoit00 Posts: 2 [Apprentice Traveler]
    Hi Jürgen

    Please roll back my firmware to version 1.3.255

    Thank you
  • GuiqueGuique Posts: 7 [Apprentice Traveler]
    Hope they fix this soon. I can´t believe that the only solution is to downgrade the firmware.

    I can´t connect the watch Spark 3 with the app in the iphone. Firmware 1.7.53

    Did all that people said. Factory reset, delete the app, install it, etc... Just sync through cable and PC... :-(

    Cheers
  • WizardlingWizardling Posts: 35 [Master Traveler]
    I am appalled that a fix for an issue affecting so many, is taking so long. Is there even anyone left working on the watch firmware development team? Will there ever be a fix?
  • GKGRunnerGKGRunner Posts: 10 [Master Explorer]
    Just to confirm once more if any more confirmation were needed... doing a factory reset to 1.3.255 has resolved all my connection issues.

    Jurgen.... does this mean that if I were to, hypothetically speaking, update once again to 1.7.53 - I would be able to factory reset to 1.3.255 any time convenient to me without the need to ask you to amend my roll back version server side once again? In other words... the roll back version you set for me a few posts back.... does that stay at 1.3.255, or do I inadvertently undo your change when I go ahead and update?
  • polabvideopolabvideo Posts: 9 [Master Explorer]
    Hi Jurgen ,
    I've already rolled back it asking italian support.
    Thank you anyway for your support. Now with 1.3.255 the sink become again working well.
  • foreeyesforeeyes Posts: 10 [Legendary Explorer]
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen

    Thank you!!
  • miguelvillar78miguelvillar78 Posts: 3 [Apprentice Traveler]
    Hi Jürgen,
    Can you restore the previous WORKING version on my watch as well please?

    Thanks
  • JürgenJürgen Posts: 5,778
    Community Manager
    Gtrbaby, cdutoit00, miguelvillar78,

    A factory reset will now bring you back to 1.3.255.

    Regards,
    Jürgen
  • GuiqueGuique Posts: 7 [Apprentice Traveler]
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
  • JürgenJürgen Posts: 5,778
    Community Manager
    Guique wrote:
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
    You can do the reset now.
  • GuiqueGuique Posts: 7 [Apprentice Traveler]
    Jürgen wrote:
    Guique wrote:
    Hello Jürgen, could you also please bring my factory reset back to 1.3.255. Many thanks.

    Do you also know if they are working in a correction for a future update in the firmware?

    Cheers

    Guilherme
    You can do the reset now.

    Thank you!
  • Nguyen QuangNguyen Quang Posts: 6 [Master Traveler]
    Jürgen wrote:
    Colin.oh, poniard, Nguyen Quang, davy999, Emanuel Ramos, foreeyes, Melero,

    When you now do a factory reset your watches will return to 1.3.255.

    Greetings,
    Jürgen

    Dear Jürgen,

    After factory reset, my watch still in 1.7.53. Pls, restore my account back to 1.3.255. Many Tks !
  • madmausmadmaus Posts: 65 [Prominent Wayfarer]
    Jürgen wrote:
    GKGRunner, madmaus, Your accounts are now linked to 1.3.255.

    thanks it worked.
    any update about an new firmware build? if you want you can link me to the beta firmware
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