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Hello, Jürgen.
My watch is randomly locking up and displaying a dead battery symbol, even when fully charged. I have done a factory reset, and it still occurs. If this is due to 1.7.53, could you please re-set me to a stable older version?
Many thanks.
I am appalled that a fix for an issue affecting so many, is taking so long. Is there even anyone left working on the watch firmware development team? Will there ever be a fix?
Just to confirm once more if any more confirmation were needed... doing a factory reset to 1.3.255 has resolved all my connection issues.
Jurgen.... does this mean that if I were to, hypothetically speaking, update once again to 1.7.53 - I would be able to factory reset to 1.3.255 any time convenient to me without the need to ask you to amend my roll back version server side once again? In other words... the roll back version you set for me a few posts back.... does that stay at 1.3.255, or do I inadvertently undo your change when I go ahead and update?
Hi Jurgen ,
I've already rolled back it asking italian support.
Thank you anyway for your support. Now with 1.3.255 the sink become again working well.
Comments
My watch is randomly locking up and displaying a dead battery symbol, even when fully charged. I have done a factory reset, and it still occurs. If this is due to 1.7.53, could you please re-set me to a stable older version?
Many thanks.
Thanks a lot.
Community Manager
When you now do a factory reset your watches will return to 1.3.255.
Greetings,
Jürgen
unfortunalty i get the battery low error on new firmware.
A factory reset didnt work (no pairing issue's).
can you restore my account back to 1.3.255
did you action my request at the same time Jurgen?
Community Manager
could you link my account to the 1.3.255 ?
Thanks a lot.
Community Manager
I have another address linked to my watch. Where can I post it to proceed for it?
thanks in advance
Please roll back my firmware to version 1.3.255
Thank you
I can´t connect the watch Spark 3 with the app in the iphone. Firmware 1.7.53
Did all that people said. Factory reset, delete the app, install it, etc... Just sync through cable and PC... :-(
Cheers
Jurgen.... does this mean that if I were to, hypothetically speaking, update once again to 1.7.53 - I would be able to factory reset to 1.3.255 any time convenient to me without the need to ask you to amend my roll back version server side once again? In other words... the roll back version you set for me a few posts back.... does that stay at 1.3.255, or do I inadvertently undo your change when I go ahead and update?
I've already rolled back it asking italian support.
Thank you anyway for your support. Now with 1.3.255 the sink become again working well.
Thank you!!
Can you restore the previous WORKING version on my watch as well please?
Thanks
Community Manager
A factory reset will now bring you back to 1.3.255.
Regards,
Jürgen
Do you also know if they are working in a correction for a future update in the firmware?
Cheers
Guilherme
Community Manager
Thank you!
Dear Jürgen,
After factory reset, my watch still in 1.7.53. Pls, restore my account back to 1.3.255. Many Tks !
thanks it worked.
any update about an new firmware build? if you want you can link me to the beta firmware