Software version Rollback requests | Battery issues | Runner & Spark watch series

12357105

Comments

  • jsousa
    jsousa Registered Users Posts: 6
    Master Traveler
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
  • Zilverrug79
    Zilverrug79 Registered Users Posts: 2
    Apprentice Traveler
    Jurgen, could you please set me back to version 1.3.255 so i can use pair my Iphone 6 with my sportwatch again.
  • enzo67
    enzo67 Registered Users Posts: 4
    Apprentice Traveler
    ciao Jurgen, please can you reset mine to 1.3.255? Thanks
  • subs
    subs Registered Users Posts: 4
    Apprentice Traveler
    Hi Jurgen, has mine been rolled back? Thank you for your help
  • andyoz
    andyoz Registered Users Posts: 2
    Apprentice Traveler
    Hi Jurgen, I'd like to roll back my firmware too please. I'm glad I found this thread as I was tearing my hair out trying to sync.
  • newiuh
    newiuh Registered Users Posts: 2
    Apprentice Traveler
    I'm having the same problem right after updating - watch no longer syncs with iPhone. I've gone through the steps (remove from Bluetooth settings, factory reset etc etc) but it's not working. Can I have some help too? Thanks.
  • gabbat
    gabbat Registered Users Posts: 10
    Apprentice Traveler
    Make sure you
    1) "forget" the watch both under cell phone bluetooth settings
    2) and in Tomtom app.
    3) Then, try to connect it from within Tomtom app.

    Works for me everytime on Iphone 6s.

    The problem is, it happened on my first day when I bought the watch, and I could never connect it to my phone, it is not even on the list of known bluetooth devices, there is nothing to "forget". Same applies to 2), so 3) still does not work.
  • gabbat
    gabbat Registered Users Posts: 10
    Apprentice Traveler
    Hi Jürgen, I find it great that at least via this forum we can roll back to a former release, but it is also kind of sad.

    Are there any news about a next firmware release that is going to fix this problem?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    jsousa wrote:
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
    Please send me a PM with the email address your watch is linked to or its serial number.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    newiuh, andyoz, subs, enzo67, Zilverrug79, trluk, If you now do a factory reset you will return to 1.23.255.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    Hi Jürgen
    Can you restore the previous version on my watch as well please?
    Done.
  • jsousa
    jsousa Registered Users Posts: 6
    Master Traveler
    Thanks to Jurgen I was able to downgrade firmware and my runner 3 music cardio:$ acts normal again.
    Now I can pair my earphones jaybird x3 and my iphone 6s

    Thanks Jurgen!
  • Fabrizio_J
    Fabrizio_J Registered Users Posts: 4
    Neophyte Traveler
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.
  • enzo67
    enzo67 Registered Users Posts: 4
    Apprentice Traveler
    Grazie, tutto ok . l'orogolio si è connesso subito allo smartphone.
  • JuanPedroMora
    JuanPedroMora Registered Users Posts: 6
    Neophyte Traveler
    Thanks Jürgen !!!
  • lewiscraske
    lewiscraske Registered Users Posts: 4
    Apprentice Traveler
    Jürgen wrote:
    jsousa wrote:
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks
    Please send me a PM with the email address your watch is linked to or its serial number.

    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
  • Ashton
    Ashton Registered Users Posts: 11
    Legendary Explorer
    Jürgen wrote:
    Ashton, If you do a factory reset now you'll return to 1.3.255.
    Thanks:cool:
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    enzo67 wrote:
    Grazie, tutto ok . l'orogolio si è connesso subito allo smartphone.
    Fortunamento capisco un poco d'Italiano. :)
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
    Done.
  • lewiscraske
    lewiscraske Registered Users Posts: 4
    Apprentice Traveler
    Jürgen wrote:
    Jurgen.
    Please can you do me too.
    Cannot connect phone and watch since latest firmware upgrade.
    Frustrating!
    Done.

    THANK YOU!

    You are a busy man.....Any news on when they might fix this?
  • jimbob_sadler
    jimbob_sadler Registered Users Posts: 6
    Master Traveler
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,486
    Community Manager
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
    Hi James, if you now do a factory reset you will return to 1.3.255.
  • Dennis Maus
    Dennis Maus Registered Users Posts: 4
    Neophyte Traveler
    Hi Jurgen,

    Any news on a update that fix the problems?
  • jimbob_sadler
    jimbob_sadler Registered Users Posts: 6
    Master Traveler
    Jürgen wrote:
    Jürgen wrote:
    Fabrizio_J wrote:
    Hi Jurgen, please can you reset my Spark 3 to 1.3.255? Thank you in advance.
    Done.

    Hi Jurgen, please can you reset mine? The Serial Number is HN6375G00568, (runner cardio 2) I upgraded to 1.7.53 and now the battery does not even last 5k

    Thanks

    James
    Hi James, if you now do a factory reset you will return to 1.3.255.

    Wow thanks Jurgen for the fast support!
This discussion has been closed.