Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Could I please have my Runner 2 put back to the old version as well please? Constantly stuck on battery charging, and if it does sort itself out it won't pick up any gps. The battery is also draining even tho its not doing anything. Love this watch, can't bear to be without it.
    If you do a factory reset now you'll return to 1.3.255.
  • Schnoodlelover
    Schnoodlelover Registered Users Posts: 4
    Apprentice Traveler
    Thank you Jurgen, will do it now ☺
  • davidgla
    davidgla Registered Users Posts: 7
    Master Explorer
    This update has been an autentic fail.
  • Ashton
    Ashton Registered Users Posts: 11
    Legendary Explorer
    Jürgen wrote:
    Could I please have my Runner 2 put back to the old version as well please? Constantly stuck on battery charging, and if it does sort itself out it won't pick up any gps. The battery is also draining even tho its not doing anything. Love this watch, can't bear to be without it.
    If you do a factory reset now you'll return to 1.3.255.

    What about the rest of us?:8
  • James_0121
    James_0121 Registered Users Posts: 15
    Legendary Explorer
    Just another one has anyone else noticed there resting heart rate go up since the update? Mine has jumped from 56 to 63 in last week or so. Im doing my same 25 miles a week running.
  • Kev1980
    Kev1980 Registered Users Posts: 12
    Master Explorer
    Sorry took a while to respond as I smashed my phone. (not while trying to sync) I got a response and have had a roll back on my watch until the next software installment arrives. Hope that one is better. The staff at tom tom were great. Hope you heard back yourself.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Kev1980 wrote:
    Sorry took a while to respond as I smashed my phone. (not while trying to sync) I got a response and have had a roll back on my watch until the next software installment arrives. Hope that one is better. The staff at tom tom were great. Hope you heard back yourself.
    Thanks! :) I passed this on to Tim.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Ashton, If you do a factory reset now you'll return to 1.3.255.
  • Pidge1
    Pidge1 Registered Users Posts: 6
    Neophyte Traveler
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks ?
  • Joffojof
    Joffojof Registered Users Posts: 8
    Master Traveler
    Jurgen, could you please make sure I roll back on version 1.3.255 as well if I reset to factory settings please ?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Pidge1 wrote:
    Hi Jurgen, please can you reset mine to 1.3.255? Thanks ?
    Done.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Joffojof wrote:
    Jurgen, could you please make sure I roll back on version 1.3.255 as well if I reset to factory settings please ?
    Your watch is still on the old build.
  • Tiago Miranda
    Tiago Miranda Registered Users Posts: 10
    Master Explorer
    I am now on the latest build. After removing the Bluetooth paring from the iPhone and doing a factory reset on the watch, it's working pretty well. I am not having any reported issues. The workout function is very nice.
  • Joffojof
    Joffojof Registered Users Posts: 8
    Master Traveler
    What do you mean "my watch is still on the old build". It's a 3 month old Tom Tom runner 3 for which I updated the firmware last week and I cannot sync with my iPhone se ever since
  • Joffojof
    Joffojof Registered Users Posts: 8
    Master Traveler
    I updated to 1.7.53
  • Lexifer
    Lexifer Registered Users Posts: 2
    Apprentice Traveler
    Arghhh. Not just me then. Is there any way of reverting the watch to the previous version online? or do we need to get sent a new link? Either way please can you add me to the list. My watch used to be soo very good. Thanks in advance.
  • Geds
    Geds Registered Users Posts: 7
    Master Traveler
    Hi Jurgen, can you roll back my software to 1.3.255 also. Thanks
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Lexifer wrote:
    Arghhh. Not just me then. Is there any way of reverting the watch to the previous version online? or do we need to get sent a new link? Either way please can you add me to the list. My watch used to be soo very good. Thanks in advance.
    If you now do a factory reset you'll return to the old build.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Geds wrote:
    Hi Jurgen, can you roll back my software to 1.3.255 also. Thanks
    If you now do a factory reset you'll return to the old build.
  • chenchandra
    chenchandra Registered Users Posts: 2
    Apprentice Traveler
    Hi Jurgen, can you help mine to roll back to version 1.3.255? Thanks!
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,846
    Community Manager
    Hi Jurgen, can you help mine to roll back to version 1.3.255? Thanks!
    If you now do a factory reset you'll return to the old build.
  • Geds
    Geds Registered Users Posts: 7
    Master Traveler
    Thanks Jurgen, back to the oinld build and pairing / syncing with my phone again!
  • trluk
    trluk Registered Users Posts: 7
    Master Traveler
    Hi, sent a PM I think, but cant see it so... Please can you roll back my software to 1.3.255 also. Thanks

    Any idea on how fix is progressing?
  • bbostjan
    bbostjan Registered Users Posts: 15
    Outstanding Explorer
    Thanks to Jurgen I was able to downgrade firmware on my Adventurer and the watch acts normal again. Thanks Jurgen!
  • JuanPedroMora
    JuanPedroMora Registered Users Posts: 6
    Neophyte Traveler
    Hi Jürgen
    Can you restore the previous version on my watch as well please?
This discussion has been closed.