Comments

• [Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]

  October 2017

  What have you bought it for? The iPhone app "Europe"???

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• Joep T. Posts: 4 [Apprentice Traveler]

  October 2017

  No, it's for my TomTom Via

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• [Gelöschter Benutzer] Posts: 5,321 [Supreme Trailblazer]

  October 2017

  Joep T. wrote:

  No, it's for my TomTom Via

  Not very helpful. "Via" is a wide range:
  
  

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• Vaughn Autrey Posts: 7 [Master Explorer]

  October 2017

  I bought total USA for Start but it is not available to me

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• Niall Posts: 10,857
  Superuser

  October 2017

  @Vaughn Autrey
  
  There are many STARTs, check here to report back which one
  If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
  If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

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• gwbahlman Posts: 3 [Apprentice Traveler]

  November 2017

  similar experience - purchase for a New Zealand map update was accepted using Paypal. The target device was a Via 125. No update option appeared in My Drive Connect.
  
  Now trying to find out why this is the case and what I can do to realise the purchase.

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• dhn Posts: 33,333
  Superusers

  November 2017

  Call support to investigate:
  Australia
  1300 135 604
  Monday-Friday:9:00 am to 5:30 pm AEST

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  Niall wrote:

  @Vaughn Autrey
  
  There are many STARTs, check here to report back which one
  If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
  If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

  
  thank you. this is the first communication sent to me. device data is shown below.
  
  serial number GUxxxxxxxx47
  model Tom Tom Start 50
  
  Mod edit: Please don't post personal or private information on a public forum.Thanks!

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  thank you. this is the first communication sent to me. device data is shown below.
  
  serial number GU426200347
  model Tom Tom Start 50

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  I ordered and paid for a map of the eastern United States

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  Actually the offer was for the total USA

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  That is all. I Paid for it with my Master Card

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• Vaughn Autrey Posts: 7 [Master Explorer]

  November 2017

  Can you make it available to me?

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• Niall Posts: 10,857
  Superuser

  November 2017

  @Vaughn Autrey
  
  From the first two characters of the serial number
  "GU">START 50 (2012) / 55, with 2GB internal memory, TomTom HOME
  
  Did you use the same email address to order the map as you use for TomTom home?
  Contact Customer Services on Monday to sort out your maps subscription
  
  CS United States
  877-757-7137
  Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

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