Product not shipped even after 11 days (Tomtom India store - order# 50000xxxxx) — TomTom Community

Product not shipped even after 11 days (Tomtom India store - order# 50000xxxxx)

ashvarsashvars Posts: 4 [Neophyte Traveler]
I placed an order for the Spark strap (small) on 28th October but they still haven't shipped the item even after so many days. Their policy states that the item will be shipped within 5 days and if it doesn't, they will at least intimate the customer by some means. Even the intimation did not happen. I had to call their customer care multiple times to check the status of my order. One time they mentioned that the stock is not available. If that is the case, why is it that it still shows "In Stock" in the store website?

Please check images for details

Whom do I escalate such an instance of incompetence of the Tomtom India store to? And how do I do that?
Any sort of help would be appreciated. Thank you.


Mod edit: Images edited to remove and avoid sharing personal/private information on a public forum. Thanks!

Comments

  • dhndhn Posts: 33,313
    Superusers
    I've let a contact I have here know of your problem. Check back, ashvars.
  • VikramKVikramK Posts: 10,486 Moderator
    Hi ashvars

    Apologies for the delay in delivery..

    I have sent a heads up to our customer service to check the current status on this and update you about the same.

    So someone will be getting in touch with you with more information.

    Regards
    Vikram
  • ashvarsashvars Posts: 4 [Neophyte Traveler]
    Thank you, dhn :)
  • ashvarsashvars Posts: 4 [Neophyte Traveler]
    Thank you, VikramK. Hoping to hear from the store soon.
  • IshiIshi Posts: 32 [Outstanding Explorer]
    Check your private message ashvars
  • ashvarsashvars Posts: 4 [Neophyte Traveler]
    Thank you for helping out, Ishi :)
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