I bought a map and I cant dowload it. — TomTom Community

I bought a map and I cant dowload it.

YeryiYeryi Posts: 2 [Apprentice Traveler]
Hello, I bought a Spain map 5 days ago (3-11-2017) I cant dowload it and I call the support and them I send some emails to him. I dont get any notice for the support and I dont know what I can do. I need some help. Thank you!

My device is a carminat tomtom live.


  • dhndhn Posts: 33,357
    Are you using Home for that model?
  • YeryiYeryi Posts: 2 [Apprentice Traveler]
    Yes, I insert my sd card and the new map dont appear in the update menu.
  • NiallNiall Posts: 11,005

    Contact Customer Services to find out what the problem with the download is

    CS España (Spain)
    Lunes-Viernes: 09:00-17:30
  • VikramKVikramK Posts: 12,541 Moderator
    Hi Yeryi

    I had a quick look at the contact history on your account. Unfortunately, I am not able to find the
    incident number for your contact.

    If you can click on this
    to sent me the incident number through a private message then I can have a look for further

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