3 year free upgrade offer as mentioned in new GO app not available in my old TomTom app — TomTom Community

3 year free upgrade offer as mentioned in new GO app not available in my old TomTom app

Captain SlocumCaptain Slocum Posts: 2 [Apprentice Traveler]
Hi, I cannot find how to update to 3 years free subs to the new Go app in iPhone 8. A screen on the new Go app says I am entitled to 3 years free sub and that details are in the old app, but when I open the old app nothing is in there to help me. Can someone help. How do I activate my 3 years free updates.

Comments

  • Captain SlocumCaptain Slocum Posts: 2 [Apprentice Traveler]
    Just spoken to a very helpful advisor on the phone who sorted it out. :D
  • Jimbo1961Jimbo1961 Posts: 1 [Apprentice Traveler]
    I have this issue, I am using an iPhone 6 currently on iOs11, the old app is on v 1.29, I am signed into my account, iCloud is active etc as suggested on the "how to" video, but I still get no option to do the upgrade, can anyone please list a "how to" that actually works please?
  • hydroxhydrox Posts: 7 [Apprentice Traveler]
    I had same issue. A call to customer support fixed it pretty quickly.
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