Broken strap TomTom Spark - no reply from support

I have same problem here in South Africa. I bought the cardio+music in October 2016. The strap is just cracking all over the place. I must say this is quite a shoddy show for an excellent piece of electronics.

Hi. The strap of my Spark broken next to the buckle in only 8 months, and I have complained of its poor quality to Tom Tom.
They have answered well under warranty and sent me a new one.
The bad thing will be when the guarantee is finished and it broken again.

Hi, i have the same issue with my runner 2, I have only just noticed this since getting back from my run.

My watch just fell of my arm. Both ends of the strap just let go. Luckily in a place where I could recover it and not on an ocean swim. Tom tom need to sort this out. I have had 5 dollar watches lasting much longer.

alehel wrote:

I used to have this problem. To all those who have posted this issue here, do you take the watch out of its strap to charge? If so, that may well be the source of your problem. Ever since I stopped taking my Spark out of its strap to charge, I've had no sign of wear.

I never took the Spark out of the strap, and I thought that was the culprit - so I think it wears with and without removing it from the strap.
My strap was replaced by TomTom a couple of months ago without a problem and very fast, so my compliments for the support.

I bought tom tom spark 3 cardio three months continuous problems with the quikgps upgrades and after three months of use the strap has already broken
I am disappointed by the perhaps too delicate product for a multisport
I still have to say thanks to Italian assistance for the availability and replacement of the piece, hopefully the next straps will be more robust

I bought my Spark 2 in April 2016, and I am on my 4th strap. First I had the original strap that came with the watch, it broke where the buckle joins the silicone watch band. Next was a replacement sent by Tomtom, broke in the same spot. Then was a Spark 3 (different model strap, designed to fit Spark 2), I thought that was the answer, but it broke in the roughly the same spot within 2 months. Then TomTom thought there might be something wrong with the watch, so they replaced the entire thing with an original Spark 2 with original strap. Lo and behold, 3 months later and it's breaking. I work in an office and go for runs and bike rides. I take off my watch when I'm doing any kind of activity that will cause harm to the watch. I do not remove the watch from the band to charge. Basically, I'm not putting any stress on this watch outside of the normal use.

I really enjoy the watch and the interface on the App, and customer service has been responsive and helpful. However, I'm at the point where this issue is just too much. If TomTom says that yes, there is in fact a design flaw and that they are working to fix it, I will stay a customer. If they continue to deny this issue exists, I will switch to Garmin and not buy another TomTom product.

I am on my second strap and it too is broken. Customer service won't replace it because is it 14 months old. I have friends who have devices from other companies and none have had the strap issue that I have had. I have two co-workers, each with a Tom Tom Spark and they have both had to replace their straps more than once. It is frustrating to have to pay $30 for a new one (which likely has a cost of $5). They're making it easy to switch to another brand unless they solve this problem or give away some replacement straps.