Watch not connecting to iPhone 6

Seantele
Seantele Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Watch will not pair with iphone. I go thorough process to pair phone, after you type in pin number, the watch goes back to main menu.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    This seems to be a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. You can try starting from scratch and see fi that fixes it. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Seantele
    Seantele Registered Users Posts: 2
    Apprentice Traveler
    I have tired all of these and none of them work.
  • Niall
    Niall Posts: 11,130
    Superuser
    @Seantele

    In that case have a word with Customer Services on Monday

    CS United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    That means you are one of those impacted by the BT connectivity issue in the latest update. You will see numerous posts about this on the forums, if you contact the moderator Jurgen on the post below, he can roll you back to an older functioning firmware. Otherwise you will have to wait for the update.

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/runner-3-firmware-v-1-7-53-1028204/index7.html#post1193347

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.