My pin doesn't appear in the bracelet — TomTom Community

My pin doesn't appear in the bracelet

PatriciaOEFPatriciaOEF Posts: 2 [Apprentice Traveler]
edited January 2019 in TomTom Touch
I had my TomTomTouch connected with my iPhone, but then it run off battery and my iphone couldn't connect with tomtom touch.
I tried to connect tomtomsports but it asks for the pin that I've put in the first time and it didn't appear anymore.
After I read some foruns, I "forget this" in the tom tom touch and now I can't connect at all.
what can I do?

Comments

  • EkmanEkman Posts: 131
    Staff
    Hi there PatriciaOEF, and welcome to the Community!

    There is a thorough step-by-step guide to go through to make sure your Touch and the connection is completely reset and ready for a re-pairing here: https://uk.support.tomtom.com/app/answers/detail/a_id/24359

    I hope this helps, but just let us know if you have any more questions or any feedback or so!

    All the best,
    / Jonatan
  • PatriciaOEFPatriciaOEF Posts: 2 [Apprentice Traveler]
    Hi Jonatan, thank you. I've already followed those steps, but my iphone doesn't appear when I search for bluetooth in the iphone definitions, neither when I search for bluetooth TomTomSports app (and the bracelet shows a phone trying to connect). I think my new bracelet is not working properly.
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