How do i roll back to 1.3 as 1.7 has killed my watches? — TomTom Community

How do i roll back to 1.3 as 1.7 has killed my watches?

webbzwebbz Posts: 9 [Master Explorer]
both my runner 2 and 3 after the 1,7 update have a battery life of less than and hour and i need these watches for a challenge i was half way through in october, how can i roll back to 1.3 so i can use them.

Comments

  • icemacicemac Posts: 199 [Legendary Explorer]
    You have to wait for Jürgen ;)

    or send Him a PM with firmware downgrade request.

    Cheers, Maciek
  • JürgenJürgen Posts: 5,681
    Community Manager
    webbz wrote:
    both my runner 2 and 3 after the 1,7 update have a battery life of less than and hour and i need these watches for a challenge i was half way through in october, how can i roll back to 1.3 so i can use them.
    If you now factory reset your watches you will be rolled back to the 1.3.255 build.
  • IsabelMariaIsabelMaria Posts: 2 [Apprentice Traveler]
    Hi [user=93]Jürgen[/user] , I have the same problem with my Spark, could you help me?
    Thank you!

    Isabel
  • PucasmanPucasman Posts: 11 [Apprentice Traveler]
    @Jürgen
    a need do roll back to 1.3.255, because a need to sync my phone with my watch and dont appear the pin in the phone.
    Can you rool back?
  • tfarabaughtfarabaugh Posts: 16,385
    Superusers
    Pucasman wrote: »
    @Jürgen
    a need do roll back to 1.3.255, because a need to sync my phone with my watch and dont appear the pin in the phone.
    Can you rool back?

    A roll back will not help this, the rollback is just for battery issues. Reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • PucasmanPucasman Posts: 11 [Apprentice Traveler]
    @tfarabaugh I dont have the TomTom_MySports folder from the internal storage of the watch, i try what you sad, in the phone dont wask for the pin :(
  • PucasmanPucasman Posts: 11 [Apprentice Traveler]
    @Jürgen my battery life is less than and hour.
    I never used the watch very much because I could never connect to the mobile phone.
    Now that I am using the battery does not last anything, in a race of 40 min I am without battery, i prepared to run half maraton, see that it is a version problem, they can roll back to the version 1.3.255
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