Cant connect to iPhone 5S (spark)

mostwanted7 Registered Users Posts: 4
Neophyte Traveler
edited January 24 in TomTom Sports
I installed the TomTom Sports app on my iphone that is up to date (iOS 11, but also tried it on my sister’s iOS 10), tried to pair with my watch that is up to date and it doesnt work.
The phone detects the device, and i type the correct pin during the pairing process, and then i just wait for 3 minutes until I get a message telling me “pairing took longer than usual, try again”. It simply doesnt work, please help. The device is new...