Can no longer connect to Samsung Galaxy S6 (Android 7)
toby1kenobi
Registered Users Posts: 30 
Renowned Trailblazer
Renowned Trailblazer
My watch will no longer connect to my phone. As per the thread about the LG phone I've done a factory reset, uninstalled the app, reinstalled the app and tried to re-pair. The watch doesn't appear in the list of available Bluetooth devices on my phone. When I try to pair new the watch briefly flicks to the screen with the pairing code on, before quickly returning to the main/time screen.
This is really frustrating, I've been trying to reconnect for a while now. Can anyone provide any advice on how to reconnect to my phone?
Thanks,
Toby
This is really frustrating, I've been trying to reconnect for a while now. Can anyone provide any advice on how to reconnect to my phone?
Thanks,
Toby
0
Comments
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Hi,
You have newest watch (not TTRunner or Multisport). This topic is in wrong section of board. But I can tell You that some users have pairing or connection problems.
The bast solution is sending log files from Sports App:
In the Sports app go to Manage -> settings > Feedback > Report a Problem ( make sure include app usage is checked)
Cheers, Maciek0 -
I might have misunderstood your reply, but I don't have the newest watch, I do have a Multi-Sport Cardio, it's a couple of years old (this one https://www.tomtom.com/en_gb/sports/multi-sport/products/multi-sport-cardio-gps-watch/white-red/).
Thanks for the tip about reporting, I'm trying that.0 -
sorry, my mistake
becouse is a lots of problems with new software fo TTRunner2 and newest watches
Did You updated Galaxy S6 recently ?
Did You reset phone or watch ?
Here is instruction how to do watch factory reset:
http://us.support.tomtom.com/app/answers/detail/a_id/17394/~/resetting-your-watch
Maybe there is a problem with pairing.0 -
There is a problem with pairing, that is the problem!
I did already try a factory reset (and before that a soft reset).0 -
I have reset the watch. I have not reset the phone - I'd prefer not to have to really.
The phone receives updates (from Samsung) fairly regularly, I don't know if a specific update corresponded with when this problem started though.0 -
If You made all steps from this topis https://en.discussions.tomtom.com/runner-multi-sport-184/android-7-compatibility-to-pair-my-multi-sports-with-the-lg-v20-1016760 i think You did
You can also fill the form about BT issues and send to TomTom:
https://uk.support.tomtom.com/ci/documents/detail/5/842/12/913f067a7945a4c02653f21ea5f916433fa4f34a0 -
Yes, I did do that reset - the only bit I couldn't do was remove the watch from my phone's Bluetooth devices, as it wasn't there (I guess I'd already deleted it).
Thanks for the other link, I'll try that!0 -
Similar issue Spark 3 now on v 1.7.64 does connect to S6 but only for a few hours.
Does not show when searching for Bluetouch and does not connect straight off, I have to stop and restart Bluetooth each time and then it updates.
Might try going back to S5 and see if issue is phone or watch?0
