install purchased map to tomtom xxl 540 device

tomtomisashit
tomtomisashit Registered Users Posts: 1
New Traveler
I purchased tomtom single map update online with paypal payment, which was confirmed, but Tomtom Home does not see this purchase, and thus there is no way to download the product and install on the GPI device. Please help.

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    When you log into Home-->Manage my Device-->Update, nothing appears?

    Support:

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

    NOTE: When you call, do not list your device. A live agent should pick up. Tell him/her it is a map issue, NOT a device issue (which Tomtom may deem end of life)