Voice missing- Voice that gives directions — TomTom Community

Voice missing- Voice that gives directions

ello07ello07 Posts: 4 [Neophyte Traveler]
There is no voice giving any directions

Comments

  • NiallNiall Posts: 10,562 Superuser
    @ello07

    You should use the Australian computer voice "Karen"

    1. In the main menu tap on Settings
    2. Under settings select voices
    3. Tap on Choose a voice
    4. On the next screen you should get an option to download voice.
  • YamFazManYamFazMan Posts: 15,076 Superusers
    Hi
    Also, check if any of the highlighted items are crossed through or if the volume slider is set to the left (Minimum)

    Should be similar-ish layout to my GO520
    ad619549-9ac9-421a-9ae5-9c70ffe73771.jpg
  • ello07ello07 Posts: 4 [Neophyte Traveler]
    It did not work
  • dhndhn Posts: 33,163 Superusers
    Call support then:
    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • YamFazManYamFazMan Posts: 15,076 Superusers
    Hi
    Which voice have you selected on the device
    Do you hear any sounds at all ???

    Have you tried a Drum roll restart on the device ????
    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM
  • ello07ello07 Posts: 4 [Neophyte Traveler]
    Thanks for that. I have an iPhone so can't do a drum roll restart. Voice is Karen. I hear sounds for speed cameras etc but no voice directions. But if I slide the volume it says " you have reached your destination". I have talked to TomTom but their understanding of English is poor.
  • YamFazManYamFazMan Posts: 15,076 Superusers
    Hi
    The Setting from my iPad
    Tap (.... Menu) --> Settings --> Sounds & Warnings.....
    Warnings... Read Aloud warnings
    Speed Camera Warnings... Set all to Always
    Safety Warnings... Set all to Always

    Tap (.... Menu) --> Settings --> Voices.....
    Turn all to 'On' except... Read aloud foreign street names (Unless required)

    ATB YFM
  • ello07ello07 Posts: 4 [Neophyte Traveler]
    It works. I just realised what the instructions mean in the screen shot that u sent y'day. (My layout is a bit different). The highlighted red box on the RHS of the volume slider had a line through it. Thank u very much. Such a simple thing that I missed.
  • YamFazManYamFazMan Posts: 15,076 Superusers
    Hi
    Cool, glad you're sorted

    ATB YFM
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