App can't start check your internet connection- GO MOBILE ios

smudger2468
smudger2468 Registered Users Posts: 1
New Traveler
I have just restored my iPhone 6s and reinstalled the Tomtom go app. I am now presented with the message "app can not start check your internet connection ". I do have a connection. I have uninstall and reinstalled but same problem. I have googled etc but can not find a fix for this. Please help.

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Answers

  • dhn
    dhn Posts: 33,388
     Superuser
    Check with support tomorrow:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Karel K
    Karel K Registered Users Posts: 9
    Legendary Explorer
    same problem here. Have been in contact with Dutch helpdesk for 8 months now. Problem still not solved! Started after updating to new iphone.
  • Karel K
    Karel K Registered Users Posts: 9
    Legendary Explorer
    Dear Mikko
    I tried all of this again and still get the message : app kan niet starten, Controleer je internetverbinding.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Karel,

    Could you also double check that GO Mobile has permission to access internet in the iOS settings, please? Also use only one connection (Wi-Fi® or 3G/4G) at the time.

    Should this not help you get this sorted, please contact Customer Service for further assistance. They'll be able to get to the bottom of your issue and assist you accordingly.

    Cheers Mikko
  • Karel K
    Karel K Registered Users Posts: 9
    Legendary Explorer
    Dear Mikko

    all this has been done several times. And the dutch helpdesk has been notified many times. They say they are STILL working on a solution....
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi Karel K

    I had a look at the incident you have started with the customer service. We indeed have an open ticket for this issue and it is under investigation.

    They have logged your case reference so the technical team can keep a track of reported incidents.

    I will send them a heads up about your posting here.

    Regards
    Vikram
  • Karel K
    Karel K Registered Users Posts: 9
    Legendary Explorer
    I updated the app 2 days ago (new version), didn't work.
    Reinstalled the new version with resets...didn't work.
    So now I am stuck with an expensive app that still doesn't work and recently got the message that the old europe app will stop after september.
    Guess I will have to divert to free sefrvices like google....
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Karel,

    Thanks for coming back!

    I'd recommend you to update your case at Customer Service so that they can update the ticket with the latest information about your case and provide any new troubleshooting tips they might meanwhile have got.

    Cheers, Mikko
  • Karel K
    Karel K Registered Users Posts: 9
    Legendary Explorer
    I would like to, but the case is closed......
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi Karel

    I made some changes and now you should be able to update the incident.

    Regards
    Vikram
  • RudyvdL
    RudyvdL Registered Users Posts: 1
    Apprentice Traveler
    I have the same problem after re-installing my iPhone 6 plus.
    The case is closed?
    Can someone enlighten me and explain how to resolve this?
    I have tried re-starting etc.
    Thanks
This discussion has been closed.