No bluetooth connection after iOS update

FloAeberhard Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in TomTom VIO
Hi y'all;
So, after upgrading to iOS 11 my iPhone 6 does no longer connect to the Vio via bluetooth - at all. It appears in the bluetooth menu and also in the Vio app, but says "Connection unsuccessful". And yes, the device is turned on and in range. I have reset the Vio, I have restarted my phone, I have reinstalled the app. No solution there. Considering I have also had issues with connectivity in the past ever since I got the Vio, this is a new level of frustration. Anybody here able to help me out on this? I'd appreciate sone advice, otherwise I'll just have to return it (thanks to two years warranty :) ).


  • FloAeberhard
    FloAeberhard Registered Users Posts: 2
    Apprentice Traveler
    Never mind, foudn what was wrong: I had to "forget this device" in the bluetooth menu, then re-pair the two... Sorry about that....
    HOpe it all works better now with iOS and the app being updated... Fingers crossed!!!
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Flo,

    Welcome to the Community!

    Thanks for sharing your solution! :D After an OS update on a phone - especially if the update also touched the Bluetooth® features - re-pairing might be needed.

    Please, post back here if you have further questions :D

    Cheers, Mikko