VIO Connecting problem with iPhone 7

Darkste97
Darkste97 Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in TomTom VIO
I,
I’m trying to connect my ciò to my iPhone 7, has worked for a long time, then I haven’t used it for a while. Now vio is showing the scooter image but from the app the Bluetooth doesn’t found it. Can you help me?
Thanks

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Darkste97,

    Welcome to the Community!

    I'd recommend you to remove the pairing from your phone as well as the VIO app, restart your phone and try again.

    Cheers, Mikko
  • Darkste97
    Darkste97 Registered Users Posts: 3
    Apprentice Traveler
    HiMikkoK
    i've tried to do this but after some minute onthe VIO appear the icon of the app and a question mark (?) under the icon, on the phone i pressed connect button but doesn't appear the VIO.
    Can you help me?
    Thanks
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    HI Darkste97,

    Please, reset the VIO.
    [video]

    Cheers, Mikko
  • Darkste97
    Darkste97 Registered Users Posts: 3
    Apprentice Traveler
    Thanks you, looks like the reset worked. Just another question, is possible set the VIO with two different iphone at the same time? Thanks
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Darkste97,

    I’m glad to hear you got it sorted! :D

    VIO is designed to be used with one phone. For more information, please see here [user manual].

    When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

    If you have any further questions, don't hesitate to post back here :D

    Cheers, Mikko

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