App can't start check your internet connection- GO MOBILE ios
smudger2468
Registered Users Posts: 1 
New Traveler
New Traveler
I have just restored my iPhone 6s and reinstalled the Tomtom go app. I am now presented with the message "app can not start check your internet connection ". I do have a connection. I have uninstall and reinstalled but same problem. I have googled etc but can not find a fix for this. Please help.
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Best Answer
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Hi Karel,
I'm sorry to hear the issue persists!
Do you get prompted to sign into iTunes Store when you start the app? Please, make sure you're signed into the iTunes Store in your phone. Have you switched regions or accounts on your phone recently?
The following steps have helped many with this issue:- Kill the app (by double clicking the Home button and swiping the TomTom Go Mobile app upwards).
- Start the app again.
- Sign in to iTunes Store when prompted.
- If this does not help, uninstall the app once more, go to Settings on the phone followed by iTunes & App Stores and click on the Apple ID
- Once done sign out and restart the phone, open the app store and sign in (Please ensure this is not a touch id but intead need to put in the username and password and download the App).
Cheers, Mikko5
Retired Community Managers and Staff Answers
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Check with support tomorrow:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
same problem here. Have been in contact with Dutch helpdesk for 8 months now. Problem still not solved! Started after updating to new iphone.0
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Hi Karel,
I'm sorry to hear the issue persists!
Do you get prompted to sign into iTunes Store when you start the app? Please, make sure you're signed into the iTunes Store in your phone. Have you switched regions or accounts on your phone recently?
The following steps have helped many with this issue:- Kill the app (by double clicking the Home button and swiping the TomTom Go Mobile app upwards).
- Start the app again.
- Sign in to iTunes Store when prompted.
- If this does not help, uninstall the app once more, go to Settings on the phone followed by iTunes & App Stores and click on the Apple ID
- Once done sign out and restart the phone, open the app store and sign in (Please ensure this is not a touch id but intead need to put in the username and password and download the App).
Cheers, Mikko5 -
Dear Mikko
I tried all of this again and still get the message : app kan niet starten, Controleer je internetverbinding.0 -
Hi Karel,
Could you also double check that GO Mobile has permission to access internet in the iOS settings, please? Also use only one connection (Wi-Fi® or 3G/4G) at the time.
Should this not help you get this sorted, please contact Customer Service for further assistance. They'll be able to get to the bottom of your issue and assist you accordingly.
Cheers Mikko0 -
Dear Mikko
all this has been done several times. And the dutch helpdesk has been notified many times. They say they are STILL working on a solution....0 -
Hi Karel K
I had a look at the incident you have started with the customer service. We indeed have an open ticket for this issue and it is under investigation.
They have logged your case reference so the technical team can keep a track of reported incidents.
I will send them a heads up about your posting here.
Regards
Vikram0 -
I updated the app 2 days ago (new version), didn't work.
Reinstalled the new version with resets...didn't work.
So now I am stuck with an expensive app that still doesn't work and recently got the message that the old europe app will stop after september.
Guess I will have to divert to free sefrvices like google....0 -
Hi Karel,
Thanks for coming back!
I'd recommend you to update your case at Customer Service so that they can update the ticket with the latest information about your case and provide any new troubleshooting tips they might meanwhile have got.
Cheers, Mikko0 -
I would like to, but the case is closed......0
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Hi Karel
I made some changes and now you should be able to update the incident.
Regards
Vikram0 -
I have the same problem after re-installing my iPhone 6 plus.
The case is closed?
Can someone enlighten me and explain how to resolve this?
I have tried re-starting etc.
Thanks0
Moderator
This discussion has been closed.
