Subcription gone after reinstalling GO mobile app Android

Minshara Registered Users Posts: 1
New Traveler
I had to reinstall mij Tomtom Go app. Had a good 2 years left on the subscription. But after the reinstall its gonne. When I try to recover my purchase it says there arent any. And when I press purchase it there is no pop up saying I already have. I would like my 2 remaining years!


  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Minshara,

    Welcome to the Community!

    I don't see a subscription on your account. Are you sure you're using the same logins?

    Cheers, Mikko
  • eddierocks
    eddierocks Registered Users Posts: 4
    Apprentice Traveler
    I`m having this problem too