Stuck on Get Moving

v88luu Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have a TomTom Spark and when I try to use the run activity, my watch won't go past get moving. I'm running, but the watch doesn't recognize that I'm moving.

Anybody have this issue?


  • tfarabaugh
    tfarabaugh Posts: 16,948
    Does the display change at all or does it still say "Get Moving" the whole time? It sounds like there may be a problem in your firmware image and a factory reset will clear the watch and reinstall a fresh image, which may solve the issue. If it does not I would suggest calling Customer Support and seeing what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum.

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.