Hi, I am trying to pair my new Go 520 with my Sony Xperia XA via the MyDrive app. When I tap the "Scan Code" button, it says "An error occurred. Please try again later." This is not helpful. Please, what is the error and how can I fix it? Just telling me to pair the devices via bluetooth is not good enough - the whole point of buying this model was to get the traffic updates. As far as I can tell, my phone has bluetooth v4.1, which should be good enough to do the job, so therefore is the app bugged? Please help!
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Welcome to the Community!
There could be many reasons why the scan/pairing failed. Please note, that you can also pair your device without the app. For more information, please see here.
Cheers, Mikko
Thanks for coming back!
One reason for this could be that the app doesn't have permission to access your camera. You could check this at Application Manager - MyDrive - Permissions. Camera is the first one listed there. Alternatively, you can re-install the app and get prompted to give the permissions anew.
Should this not help you get this sorted, please do indeed contact Customer Service. They'll be able to get to the bottom of your issue and help you get it sorted.
Cheers, Mikko
My phone is a LG G5
I do have camera permission on in the app
I wish someone could help me.
Thanks
Superusers
@Xartabve
KNOWN BUG...
WHAT HAPPENS:
When trying to pair the device with the MyDrive app, at the QR code scan page, an error appears 'An error occurred. Try again'
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WHAT TO DO
Suspend/resume the PND (Quickly press the power button to suspend, then again to resume)
Toggle off / Toggle on the Bluetooth profiles in the PND's settings > Bluetooth > Hold your finger over Phone_Name
Soft reset the PND (hold the power button until the drums roll)
Restart the phone
Un-pair / re-pair phone and device
Factory reset the device and pair again
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WHAT'S NEXT?
Contact Customer service
Tomtom Support Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30
With the following info:
Device serial number
Navcore version
Phone model
OS
MyDrive App Version
ATB YFM