Regarding new purchased map — TomTom Community

Regarding new purchased map

grngrn Posts: 1 [New Traveler]
edited November 2018 in Map purchasing
I have purchased a downloadable new map online on 18 August but I have yet recevied it. my order status in my drive connect marks completed but I can not find the download option in in my drive connect.


  • dhndhn Posts: 33,151 Superusers
    Try the Content tab of MyDriveConnect with your device connected.
  • lampardlampard Posts: 4,109 TomTom Moderator
    Hi grn,

    Welcome to the community!

    I had a quick look at your account and I see the map has not been assigned to your device.

    I would advise you to please contact customer support as they should be able to assist you with this. You can click on the 'Contact us' link at the bottom of this page to do so.

    Help others find useful content by clicking the like button and selecting the best answer to your question! You can check out our Knowledge Base and find the best comments on the Community here.
    Most important of all, have fun and be kind to one another!

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