TomTom Touch Body Composition Fitness Tracker — TomTom Community

TomTom Touch Body Composition Fitness Tracker

bsaayman26bsaayman26 Posts: 1 [New Traveler]
edited January 2019 in TomTom Touch
The daily steps are insane as I know I am not taking so many steps a day....anyone else having the same issue?

Comments

  • tfarabaughtfarabaugh Posts: 16,319
    Superusers
    The activity tracker is detecting steps based on movement and incidental movement of your arm will be enough to trigger steps. It is not an exact science, it is meant to be directional guidance. For every extra step it picks up from brushing your teeth, or moving your arms while talking or driving, it is missing steps when you are walking pushing a cart or walking with your hands in your pockets. Again, it is meant to give you a directional view if you are active enough, not an exact count. I personally find it directionally accurate, in that during a day I am fairly active it is picking up more steps than on sedentary days. If it is off by a few hundred or a thousand steps I am not concerned, if I am several thousand short it means I need to get up and move around more.

    Depending on how far off it is, there may be an issue with the device. You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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