An error occurred. This file cannot be uploaded. — TomTom Community

An error occurred. This file cannot be uploaded.

nrp6nrp6 Posts: 24 [Master Explorer]
Guys
Using MyDrive on a Windows 10 machine, Google Chrome, I'm trying to upload a GPX file and it is giving me this error message. (attached).
So I tried a few things.
- Maybe the file is corrupt. It was originally created with the TyreToTravel software, so let's isolate this - I created a new file, very simple, with a route that is barely 2 miles long, using Garmin Basecamp software. Same error message.
- Maybe the problem is Chrome. I tried Internet Explorer - same issue.
- Next step I moved the files to a different computer running Windows 7 and tried Chrome and Explorer - no luck, same error.

So I wonder if anyone else is having this issue. This just started for me yesterday. It used to work fine before.
Maybe there is a problem with TomTom servers?

Any suggestions?

Comments

  • nrp6nrp6 Posts: 24 [Master Explorer]
    Guys.
    I contacted support. The issue was on their side and it is now fixed.
    Thanks TomTom for the prompt action here.
  • lampardlampard Posts: 5,519 Moderator
    Hi nrp6,

    Welcome to the Community!

    There was a server outage yesterday for few hours and is resolved already.

    Thank you for posting the updates here which helped other users to know about the fix implementation.

    Cheers,
    lampard
  • revsb1revsb1 Posts: 7 [Master Explorer]
    I am having same problem and it is 8/20/17
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi revsb1,

    Welcome to the Community!

    The issue originally discussed here has indeed already resolved. You might be experiencing a similar symptoms due to something else. I'd recommend you to start a new topic and provide some more information about your problem so that we can better help you.

    Cheers, Mikko
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