TomTom Golfer - Original version & App compatability

NormanKelly
NormanKelly Registered Users Posts: 22
Outstanding Explorer
edited January 24 in TomTom Sports
I have aTomTom golfer (original version). I had the My Sports Connect app on my Samsung SM-T310 tablet, however, recently it wasn't connecting with the watch and I couldn't update, so I uninstalled it. Now the PlayStore tells me the app is no longer compatible with my device. How is that - surely updates are about progress? Any help appreciated, thank you.

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    NormanKelly wrote:
    I have aTomTom golfer (original version). I had the My Sports Connect app on my Samsung SM-T310 tablet, however, recently it wasn't connecting with the watch and I couldn't update, so I uninstalled it. Now the PlayStore tells me the app is no longer compatible with my device. How is that - surely updates are about progress? Any help appreciated, thank you.
    Could it be that you're mixing up the apps? The TomTom Sports app is not for the Golfer watch. The former MySports app is now called TomTom Golfer.
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Thanks Jürgen, I'm nearly certain it's the TomTom Golfer App I've been trying to install. That said I'll check it out on the tablet when I get home this evening and I'll be prepared to eat a large slice of humble pie if I'm wrong. :D I'll get back to you asap. Thanks Norman
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Hi Jürgen, it was the Golfer app I was trying to download. Screengrab attached. Where to now? Thanks Norman68d59da4-d248-428d-a205-5febec406a50.png
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    Hi Norman,

    I'm still waiting for more info on this. From what I know we don't black-list devices that haven't been tested by us so I don't really understand what is happening here.

    Jürgen
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Hi Jürgen,
    Is there any resolution to this problem, it's been on-going now for 3 weeks. Not good enough really is it?

    thanks Norman
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,315
    Community Manager
    NormanKelly wrote:
    Hi Jürgen,
    Is there any resolution to this problem, it's been on-going now for 3 weeks. Not good enough really is it?

    thanks Norman
    Hi Norman,

    I sent another reminder.

    Thanks,
    Jürgen
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Hi Jürgen,
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Hi Jurgen,
    Is there an update on this fiasco yet?
    Norman
  • NormanKelly
    NormanKelly Registered Users Posts: 22
    Outstanding Explorer
    Is anyone in TomTom able to resolve this problem please. It would appear that Jùrgen is currently unavailable to reply.

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