New purchase

seamanstains2005 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi I purchased a runner 3 on the 18th june and the order status still says "new" any ideas please??


  • dhn
    dhn Posts: 33,385
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  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi seamanstains2005,

    Welcome to the Community!

    The "new" status would indicate that the payment of your order hasn't been captured yet. Depending on your bank and payment method this might take a few days. Customer Service will be able to provide you more information about your order and start an investigation, if needed.

    Cheers, Mikko