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RUNNER 2 connection error

Olivier VdA

Olivier VdA Registered Users Posts: 2

New Traveler

June 2017 edited January 24 in TomTom Sports

Can somebody solve this problem please?

Thx!

0

Comments

VikramK Administrators Posts: 14,055
Moderator

June 2017

Hi Olivier

Welcome to the community:)

Did you try reinstalling MySports Connect and then try to connect the watch again?

Please also try using different USB ports on your computer/laptop and see how it goes.

Regards
Vikram

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/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Noway, Noway Regular,Helvetica,Arial,sans-serif; } h1, h2, h3, h4, h5, h6 { font-family: Gotham, Gotham Bold,Helvetica,Arial,sans-serif; } .tile-grid, .container { margin-left: 24px; margin-right: 24px; position: relative; } :root { --gutter: 24px; --columns: 4; } @media (min-width: 768px) { :root { --gutter: 40px; --columns: 8; } .tile-grid, .container { margin-left: 40px; margin-right: 40px; position: relative; } } @media (min-width: 80em) { :root { --gutter: 80px; } .tile-grid, .container { margin-left: 80px; margin-right: 80px; position: relative; } } @media (min-width: 100em) { .tile-grid, .container { width: 1440px; max-width: 1440px; margin-left: auto; margin-right: auto; } } .button { border: none; border-radius: 0px !important; color: #ffffff !important; background-color: #df1b12; font-family: Gotham, Gotham Bold,Helvetica,Arial,sans-serif; cursor: pointer; display: inline-block; font-size: 14px; line-height: 16px; margin: 0; padding: 12px 24px; text-align: center; transition: background-color 0.12s ease-in-out, border-color 0.12s ease-in-out, color 0.15s ease-in-out; user-select: none; white-space: nowrap; -webkit-touch-callout: none; text-transform: uppercase !important; text-decoration: none !important; } .button:hover { background-color: #b1110e; } a.text__link { color: #FFF; } div.text__link { text-decoration: underline; } .zd_Hidden { display: none !important; } .footer { background: #000; margin-top: 40px; color: #FFF; font-size: 14px; line-height: 1.5; padding: 18px 0; font-family: Noway, Noway Regular,Helvetica,Arial,sans-serif; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } input { border-radius: 0; } /*# sourceMappingURL=styles.css.map */ /***** Footer *****/ .footer { margin-top: 40px; padding: 0 0 30px 0; background-color: #000000; } .wide_footer { width: 100% !important; } .dropdown_menu_add_on { border: none !important; border-radius: 0 !important; box-shadow: none !important; background-color: #000 !important; padding: 40px 50px 10px 50px !important; border-top: 1px solid #666 !important; } .dropdown_menu_add_on a { color: #666 !important; transition: all 0.25s ease 0s; } .dropdown_menu_add_on a:hover { background: unset !important; color: #e5e5e5 !important; } .footer .footer__link-groups a { color: #999; transition: color 0.3s; } .footer .footer__link-groups a:hover { color: #bebebe; } .footer-inner, .footer_copyright { margin: 0 auto; padding-left: 20px; justify-content: space-between; font-size: 14px; color: #999; } .footer_copyright { padding-top: 40px; display: flex; } .footer__link-group { margin-left: 0; } .footer-link-group__item { text-transform: none; list-style: none; padding: 10px 0; } @media (min-width: 768px) { .footer-link-group__item { padding: 0; } } .footer-link-group__items { padding-left: 0; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0; margin-inline-end: 0px; } .footer-link-group__link { text-decoration: none; } .footer_border_wrapper { border-top: 1px solid #666; } .text--body2, .text .body2 { font-size: 14px; line-height: 21px; text-transform: none; } /* Footer link groups grid begin - Levitt */ .text--subheadline2, .text .subheadline2 { letter-spacing: 0; text-transform: uppercase; color: #fff; font-family: Gotham, Gotham Bold,Helvetica,Arial,sans-serif; font-size: 14px; } .footer__content--grid { margin-left: auto; margin-right: auto; display: -ms-grid; display: grid; -ms-grid-columns: (1fr) [1]; grid-template-columns: repeat(1, 1fr); grid-column-gap: var(--gutter); row-gap: 40px; column-gap: 40px; } @media (min-width: 768px) { .footer__content--grid { -ms-grid-columns: (1fr) [4]; grid-template-columns: repeat(4, 1fr); } .footer-inner, .footer_copyright { padding-left: 20px; } } @media (min-width: 1440px) { .footer__content--grid { -ms-grid-columns: (1fr) [8]; grid-template-columns: repeat(8, 1fr); margin-left: auto; margin-right: auto; } .footer__link-group { margin-left: 0; grid-column: span 2; } .footer__link-groups { width: 1440px; max-width: 1440px; margin: auto; } .footer-inner, .footer_copyright, .footer_container { padding-left: 0px; width: 1440px; max-width: 1440px; } } .footer_container { margin: 0 auto; padding-left: 0; } @media (min-width: 80em) .footer__content { padding: 40px 0; } @media (min-width: 48em) .footer__content { padding: 40px 0; } .footer__content { padding: 32px 0; } /* Footer link groups end*/ .footer-social { height: 80px; display: -webkit-box; display: -ms-flexbox; display: flex; -webkit-box-align: center; -ms-flex-align: center; align-items: center; -webkit-box-pack: center; -ms-flex-pack: center; justify-content: center; background: #000; border-bottom: 1px solid #4a4c4c; } .footer-social-items { display: flex; margin: auto; } .footer-language-selector { color: #999; display: inline-block; font-weight: 300; padding: 40px 0; transition: color 0.3s; } .footer-language-selector:hover { color: #bebebe; } .social_image { margin: 0 24px; } .social_image > img { height: 18px; } /***** End Footer *****/ /***** Cookie Bar ****/ .cookie-panel{bottom:24px;left:24px;padding:16px;position:fixed;right:24px;-webkit-transition:opacity .3s,visibility .3s,-webkit-transform .3s;transition:opacity .3s,visibility .3s,-webkit-transform .3s;transition:opacity .3s,visibility .3s,transform .3s;transition:opacity .3s,visibility .3s,transform .3s,-webkit-transform .3s;z-index:5}.cookie-panel--bg-grey5{fill:#000;--coloredFontColor:#666;--subtleBorderColor:transparent;background-color:#f2f2f2;color:#000}.cookie-panel--bg-grey5.cookie-panel--bg-force-hover,.cookie-panel--bg-grey5.cookie-panel--bg-hoverable:hover{background-color:#ccc}.cookie-panel--bg-brand-red{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#df1b12;color:#fff}.cookie-panel--bg-brand-red.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-red.cookie-panel--bg-hoverable:hover{background-color:#b1110e}.cookie-panel--bg-dark-red{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#b1110e;color:#fff}.cookie-panel--bg-dark-red.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-red.cookie-panel--bg-hoverable:hover{background-color:#e94743}.cookie-panel--bg-light-red{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#e94743;color:#fff}.cookie-panel--bg-light-red.cookie-panel--bg-force-hover,.cookie-panel--bg-light-red.cookie-panel--bg-hoverable:hover{background-color:#b1110e}.cookie-panel--bg-brand-white{fill:#000;--coloredFontColor:#666;--subtleBorderColor:#e5e5e5;background-color:#fff;color:#000}.cookie-panel--bg-brand-white.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-white.cookie-panel--bg-hoverable:hover{background-color:#bebebe}.cookie-panel--bg-dark-white{fill:#000;--coloredFontColor:#666;--subtleBorderColor:transparent;background-color:#bebebe;color:#000}.cookie-panel--bg-dark-white.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-white.cookie-panel--bg-hoverable:hover{background-color:#e5e5e5}.cookie-panel--bg-light-white{fill:#000;--coloredFontColor:#666;--subtleBorderColor:transparent;background-color:#e5e5e5;color:#000}.cookie-panel--bg-light-white.cookie-panel--bg-force-hover,.cookie-panel--bg-light-white.cookie-panel--bg-hoverable:hover{background-color:#bebebe}.cookie-panel--bg-brand-black{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#000;color:#fff}.cookie-panel--bg-brand-black.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-black.cookie-panel--bg-hoverable:hover{background-color:#4a4c4c}.cookie-panel--bg-dark-black{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#4a4c4c;color:#fff}.cookie-panel--bg-dark-black.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-black.cookie-panel--bg-hoverable:hover{background-color:#7a7e80}.cookie-panel--bg-light-black{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#7a7e80;color:#fff}.cookie-panel--bg-light-black.cookie-panel--bg-force-hover,.cookie-panel--bg-light-black.cookie-panel--bg-hoverable:hover{background-color:#4a4c4c}.cookie-panel--bg-brand-blue{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#8dc3eb;color:#000}.cookie-panel--bg-brand-blue.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-blue.cookie-panel--bg-hoverable:hover{background-color:#61ade0}.cookie-panel--bg-dark-blue{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#61ade0;color:#000}.cookie-panel--bg-dark-blue.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-blue.cookie-panel--bg-hoverable:hover{background-color:#bcdcf5}.cookie-panel--bg-light-blue{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#bcdcf5;color:#000}.cookie-panel--bg-light-blue.cookie-panel--bg-force-hover,.cookie-panel--bg-light-blue.cookie-panel--bg-hoverable:hover{background-color:#61ade0}.cookie-panel--bg-brand-teal{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#008d8d;color:#fff}.cookie-panel--bg-brand-teal.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-teal.cookie-panel--bg-hoverable:hover{background-color:#006967}.cookie-panel--bg-dark-teal{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#006967;color:#fff}.cookie-panel--bg-dark-teal.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-teal.cookie-panel--bg-hoverable:hover{background-color:#65a7a9}.cookie-panel--bg-light-teal{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#65a7a9;color:#fff}.cookie-panel--bg-light-teal.cookie-panel--bg-force-hover,.cookie-panel--bg-light-teal.cookie-panel--bg-hoverable:hover{background-color:#006967}.cookie-panel--bg-brand-coral{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#f29ac2;color:#fff}.cookie-panel--bg-brand-coral.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-coral.cookie-panel--bg-hoverable:hover{background-color:#ec619f}.cookie-panel--bg-dark-coral{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#ec619f;color:#fff}.cookie-panel--bg-dark-coral.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-coral.cookie-panel--bg-hoverable:hover{background-color:#f8c9df}.cookie-panel--bg-light-coral{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#f8c9df;color:#fff}.cookie-panel--bg-light-coral.cookie-panel--bg-force-hover,.cookie-panel--bg-light-coral.cookie-panel--bg-hoverable:hover{background-color:#ec619f}.cookie-panel--bg-brand-indigo{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#004b7f;color:#fff}.cookie-panel--bg-brand-indigo.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-indigo.cookie-panel--bg-hoverable:hover{background-color:#002c5e}.cookie-panel--bg-dark-indigo{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#002c5e;color:#fff}.cookie-panel--bg-dark-indigo.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-indigo.cookie-panel--bg-hoverable:hover{background-color:#5d7ca8}.cookie-panel--bg-light-indigo{fill:#fff;--coloredFontColor:#fff;--subtleBorderColor:transparent;background-color:#5d7ca8;color:#fff}.cookie-panel--bg-light-indigo.cookie-panel--bg-force-hover,.cookie-panel--bg-light-indigo.cookie-panel--bg-hoverable:hover{background-color:#002c5e}.cookie-panel--bg-brand-cadmium{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#fdc530;color:#000}.cookie-panel--bg-brand-cadmium.cookie-panel--bg-force-hover,.cookie-panel--bg-brand-cadmium.cookie-panel--bg-hoverable:hover{background-color:#f9b023}.cookie-panel--bg-dark-cadmium{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#f9b023;color:#000}.cookie-panel--bg-dark-cadmium.cookie-panel--bg-force-hover,.cookie-panel--bg-dark-cadmium.cookie-panel--bg-hoverable:hover{background-color:#ffdc7a}.cookie-panel--bg-light-cadmium{fill:#000;--coloredFontColor:#000;--subtleBorderColor:transparent;background-color:#ffdc7a;color:#000}.cookie-panel--bg-light-cadmium.cookie-panel--bg-force-hover,.cookie-panel--bg-light-cadmium.cookie-panel--bg-hoverable:hover{background-color:#f9b023}@media (min-width:48em){.cookie-panel{bottom:16px;left:auto;right:16px;width:calc(50vw - 16px)}}@media (min-width:60em){.cookie-panel{min-width:350px;padding:24px;width:calc(25vw - 32px)}}@media (min-width:80em){.cookie-panel{padding:40px}}.cookie-panel--closed{opacity:0;-webkit-transform:translateY(100%);transform:translateY(100%);visibility:hidden}.cookie-panel__text{margin-bottom:16px}.cookie-panel-buttons{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}.cookie-panel-buttons .text{cursor:pointer;margin-left:16px;white-space:nowrap}@media (min-width:80em){.cookie-panel-buttons .text{margin-left:24px}} /***** Cookie Bar ****/ /**** Check boxes on Cookie Bar ***/ .multi-checkbox-input__option{padding-bottom:16px}.multi-checkbox-input__label{font-family: Gotham, Gotham Bold,Helvetica,Arial,sans-serif;font-size:14px;letter-spacing:-.25px;line-height:16px;padding-bottom:16px}.multi-checkbox-input__label--required:after{color:#df1b12;content:"*";display:inline-block;margin-left:4px}.checkbox-input{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;position:relative}.checkbox-input__checkbox,.checkbox-input__label{cursor:pointer;display:inline-block}.checkbox-input__checkbox{fill:transparent;background:#fff;border:1px solid var(--subtleBorderColor);height:24px;-webkit-transition:fill .15s,background .15s;transition:fill .15s,background .15s;width:24px}.checkbox-input__checkbox--checked{fill:#fff;background:#df1b12;border:none}.checkbox-input__checkbox--error{border-color:#df1b12}.checkbox-input__checkbox--disabled{background-color:#b2b2b2;pointer-events:none}.checkbox-input__input{opacity:0;position:absolute;width:0;z-index:-1}@media (min-width:60em){.checkbox-input__input:focus+.checkbox-input__checkbox{border-color:#004b7f}}.checkbox-input__label{color:var(--coloredFontColor);cursor:pointer;font-family:Noway, Noway Regular,Helvetica,Arial,sans-serif;font-size:16px;line-height:24px;padding-left:16px}.checkbox-input__label--required:after{color:#df1b12;content:"*";display:inline-block;margin-left:4px}.loading-spacer{position:relative} #checkboxMSG {width: 0; height: 0; opacity: 0;} /**** Check boxes on Cookie Bar ***/ /**** Exit survey ***/ @-webkit-keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } } @-moz-keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } } @keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } } .fade-in { opacity: 0; /* make things invisible upon start */ -webkit-animation: fadeIn ease-in 1; /* call our keyframe named fadeIn, use animattion ease-in and repeat it only 1 time */ -moz-animation: fadeIn ease-in 1; animation: fadeIn ease-in 1; -webkit-animation-fill-mode: forwards; /* this makes sure that after animation is done we remain at the last keyframe value (opacity: 1)*/ -moz-animation-fill-mode: forwards; animation-fill-mode: forwards; -webkit-animation-duration: 0.3s; -moz-animation-duration: 0.3s; animation-duration: 0.3s; } .fade-in.one { -webkit-animation-delay: 0.01s; -moz-animation-delay: 0.01s; animation-delay: 0.01s; } /****** Exit survey - Levitt *****/ .modal { position: fixed; z-index: 99; /* padding-top: 100px; */ left: 0; top: 0; width: 100%; height: 100%; overflow: auto; background-color: rgba(0, 0, 0, 0.7); transition: all 0.3s ease 0.1s; } #survey_body { position: relative; top: 30%; background-color: rgba(255, 255, 255, 1); margin: 0 auto; padding: 0; width: 90%; height: max-content; transition: all 0.3s ease 0.1s; } @media (min-width: 768px) { #survey_body { width: max-content; height: max-content; } } #survey_backgound { background-color: #fff; padding: 40px; } #greetings { margin-top: 0; font-size: 25px; font-weight: 800; color: #000; } .option_container, .survey_question { margin-bottom: 40px; } .op { display: inline-block; cursor: pointer; margin-right: 20px; width: min-content !important; } .tt_survey_btn { border: 1px solid #ddd; padding: 12px 20px; background-color: #f1f1f2; transition: background-color 0.25s ease, color 0.25s ease; } .tt_survey_btn:hover { background-color: #ddd; } #msgspan { margin-left: 39px; color: #7a7e80; } #agree { width: 25px; height: 25px; border: 1.3px solid #bebebe; display: inline-block; cursor: pointer; transition: all 0.25s ease 0s; position: absolute; margin-right: 14px; } #newchkbox { cursor: pointer; } #agree_inner { width: 25px; height: 25px; background-color: #df1b12; position: absolute; top: -1px; left: -1px; } #agree_inner svg { margin-top: 8px; } .button-blue { color: #ffffff; background-color: #8DC3EB; --coloredFontColor: #666; } .button-blue:hover { background-color: #61ADE0 !important; } .button-grey { color: #ffffff; background-color: #4a4c4c; --coloredFontColor: #666; } .button-grey:hover { background-color: #7A7E80 !important; } /*Exit survey*/ /*** Adding Translations ****/ .footer#German .footer-link-group__link:lang(fr), .footer#German .footer-link-group__link:lang(en), .footer#French .footer-link-group__link:lang(de), .footer#French .footer-link-group__link:lang(en), .footer#English .footer-link-group__link:lang(de), .footer#English .footer-link-group__link:lang(fr), .footer#German .text--subheadline2:lang(fr), .footer#German .text--subheadline2:lang(en), .footer#French .text--subheadline2:lang(de), .footer#French .text--subheadline2:lang(en), .footer#English .text--subheadline2:lang(de), .footer#English .text--subheadline2:lang(fr), .footer#German #greetings:lang(fr), .footer#German #greetings:lang(en), .footer#French #greetings:lang(de), .footer#French #greetings:lang(en), .footer#English #greetings:lang(de), .footer#English #greetings:lang(fr), .footer#German #options:lang(fr), .footer#German #options:lang(en), .footer#French #options:lang(de), .footer#French #options:lang(en), .footer#English #options:lang(de), .footer#English #options:lang(fr), .footer#German #msgspan:lang(fr), .footer#German #msgspan:lang(en), .footer#French #msgspan:lang(de), .footer#French #msgspan:lang(en), .footer#English #msgspan:lang(de), .footer#English #msgspan:lang(fr), .footer#German .text--rich:lang(fr), .footer#German .text--rich:lang(en), .footer#French .text--rich:lang(de), .footer#French .text--rich:lang(en), .footer#English .text--rich:lang(de), .footer#English .text--rich:lang(fr), .footer#German .checkbox-input__label:lang(fr), .footer#German .checkbox-input__label:lang(en), .footer#French .checkbox-input__label:lang(de), .footer#French .checkbox-input__label:lang(en), .footer#English .checkbox-input__label:lang(de), .footer#English .checkbox-input__label:lang(fr), .footer#German .button__link:lang(fr), .footer#German .button__link:lang(en), .footer#French .button__link:lang(de), .footer#French .button__link:lang(en), .footer#English .button__link:lang(de), .footer#English .button__link:lang(fr), .footer#German #cookie_panel_preferences:lang(fr), .footer#German #cookie_panel_preferences:lang(en), .footer#French #cookie_panel_preferences:lang(de), .footer#French #cookie_panel_preferences:lang(en), .footer#English #cookie_panel_preferences:lang(de), .footer#English #cookie_panel_preferences:lang(fr) { display: none; }