Swimming missing lengths

Grandadio Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports

Could somebody explain why generally half way through a swim, my watch reverts back to the front screen. Losing all that swims data. It happens virtually every time and normally after 40 / 50 lengths. I'd be really grateful for any feedback as it's so annoying


  • tfarabaugh
    tfarabaugh Posts: 16,949
    That sounds like a hardware fault, and you probably want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install.

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Grandadio
    Grandadio Registered Users Posts: 2
    Apprentice Traveler
    Thanks elite really appreciated