Comments

• lampard Posts: 5,140 Moderator

  May 2017

  Hi Wazza_RSA,
  
  Welcome to the Community & Sorry about the delay in response!
  
  Please see the discussion thread here explaining the addition of music via Sports Connect: https://en.discussions.tomtom.com/mysports-connectappswebsite-389/loading-itunes-playlist-on-tomtom-spark-1013965?postid=1128397
  
  If the watch is not playing the m4a file then it maybe the sample rate or bit rate is too high. See the public FAQ here to know more about it: What audio file formats can my music GPS watch play?
  
  Cheers,
  lampard

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• Stuart McDonald Posts: 759 [Exalted Navigator]

  May 2017

  Wazza_RSA wrote:

  Hi There,
  
  I recently purchased a TomTom Runner 3 and when trying to upload music through the Sports Connect app on my PC it gives an error message to say "cannot copy xxx.m4a" of my playlists that I created. I have checked the formats and based on previous forum posts I made sure the files are not protected and have changed the settings in my iTunes to make sure it can connect. Can someone please advise me on how to fix this so I can upload music?
  
  Thanks very much.

  Hi. If the error is that it can't copy the file have you checked that the file is in the expected location and can be copied using normal windows file copy? Sports Connect isn't doing anything strange to copy the file so I can't thing of any reason it would have an error specific to it.
  
  Regards,
  Stuart.

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