Unable to connect to live services — TomTom Community

Unable to connect to live services

Robmx5Robmx5 Posts: 2 [Apprentice Traveler]
edited January 16 in Built in car navigation
Hi i have recently purchased a MX5 venture edition with tomtom satnav NVA-SD8110. I am unable to connect to live services.. when i look on the connection status screen it says 'not connected' and the SIM id and IMEI are blank. I have also updated the SD card tothe latest version.
Any ideas how to get it working?

Thanks

Comments

  • dhndhn Posts: 33,195 Superusers
    You might try support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    They should be able to activate SIM from their end (might need 2nd level support for it)
  • Robmx5Robmx5 Posts: 2 [Apprentice Traveler]
    Thanks i will try them tomorrow
  • mrsparksmrsparks Posts: 4 [Neophyte Traveler]
    Did you fix,i have the same fault. subscribed yesterday to live services £55 but wont connect.Error codes 30 and sometimes 515.
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