Unable to update Uconnect 5 Radio Nav — TomTom Community

Unable to update Uconnect 5 Radio Nav

costinha1977costinha1977 Posts: 2 [Apprentice Traveler]
edited January 26 in Built in car navigation
I have been trying to update my Uconnect 5, but when i click on Update Uconnect in TomTom Home V2 it gives me an error message and after it doesn´t show mw any updates available, even though i know that there are newer versions available for my system. I will post a screenshot with the error. What can i do to solve this? I tryed everything i saw in other posts and i dont know what can i do more to solve this.
I will gladly take any help. Thank you
7c43ad18-dcbb-4d40-9ed1-9c78593ce4ae.jpg



Mod edit: Image edited to remove the email address. Please don't post personal information on a public forum.

Comments

  • VikramKVikramK Posts: 8,369 TomTom Moderator
    Hi costinha1977

    Welcome to the community and sorry for the late reply..

    It looks like an internet connectivity issue, did you try to update the device again? Perhaps using a different computer with a different internet connection could help.

    Regards
    Vikram
  • costinha1977costinha1977 Posts: 2 [Apprentice Traveler]
    Hi. I tried in two diferent computers and two diferent Internet service providers and always the same error, but this week i didnt tried it yet. I will give it a try later and see if it works. Thank you
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