my tomtom touch shows an update icone on screen and its currently not working because of that, when i try to connect it to tomtom conect on my computer it doesn't want to connect, it keeps on saying connec your tomtom device. its not my cable which is a problem because it charges while connected to the computer but cannot connect to my tomtom sports connect. i tried everything, re-installed the software more than once, tried a different computer but no luck. please assist!!!