Comments

• tfarabaugh Posts: 16,575
  Superusers

  April 2017

  Try the recovery reset at the bottom of the post below. If that fails, call Customer Support. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
  
  https://uk.support.tomtom.com/app/answers/detail/a_id/17393
  
  I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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• Phuket1 Posts: 2 [Apprentice Traveler]

  April 2017

  Thanks for your help. Unfortunately the watch stays frozen in the reset page so I will contact Customer Support.

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