Can't get any tunes from iTunes to my Adventure

TigerTaylor Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Oh. My. God. Somebody please help me before I lose my marbles :-) I have just bought an Adventure for the simple reason I wanted to play music as I worked out.
Done all the downloads and it's set up talking to my Mac nicely.
BUT I cannot get my watch and iTunes to talk. It wants to go to playlists on my computer but there are none there. How do I get my songs from iTunes to a place where I can upload to my watch?


  • tfarabaugh
    tfarabaugh Posts: 16,990
    Here are the basics on getting the watch to recognize your music. 90% of issues will be resolved by making sue you have the right format of music (no DRM) and that iTunes is set up right.

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. This will include any video playlists created by WMP and iTunes, TT cannot control this, they can't tell a music playlist from a video playlist. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • TigerTaylor
    TigerTaylor Registered Users Posts: 2
    Apprentice Traveler
    Hello there
    Thanks so much for getting back to me. I have to say I'd already read this info from the website. BUT. We have a development. I shut everything down, rebooted computer and watch and when I opened everything up again they were talking together in perfect harmony!
    Go figure!
    I am now happily bopping away to music as I workout. Job's done.
    Many thanks again