Unable to download POI's on Rider — TomTom Community

Unable to download POI's on Rider

Gadget c5Gadget c5 Posts: 2 [Novice Seeker]
edited November 2018 in RIDER
I'm trying to add POI's to my rider unit! every time I try I get an error message ?
Home cannot download at this time ?
Any ideas ?

Comments

  • EddepetEddepet Posts: 50 [Renowned Trailblazer]
    As you are using Home, I assume you are using a pre-400 model.
    Just connect it with a usb-cable to your computer and switch on the unit.
    The Rider will show up in Windows-explorer.
    Copy the .OV2 file into your map-folder (i.e. Europe).
    Done.
  • Gadget c5Gadget c5 Posts: 2 [Novice Seeker]
    The maps update fine it is just POI's that won't load.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Gadget c%,

    Welcome to the Community!

    Unfortunately, this is a technical issue in TomTom HOME to which we don't currently have a solution. Please, contact Customer Service as they can help you install the POIs to your device.

    Cheers, Mikko

    Update: This issue has been resolved :D
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