Map Update stops halfway through download — TomTom Community

Map Update stops halfway through download

I'm trying to update my GoLive 820 with the new UK & Ireland maps v 9.85. The download starts normally and the computer and satnav are talking to each other. Then, halfway through the download, I get a message popup from MyDriveConnect asking me to connect my satnav, and the update does not complete. I have reinstalled MyDrive Connect (v 4.1.4.3089) and attempted the update again, but the result is the same. Is there a glitch with the map update? (I've not previously had any problems with map downloads.)

Comments

  • dhndhn Posts: 33,206 Superusers
    Try disconnecting and reconnecting the device. Do you by chance have an anti-virus affecting proper transmission?

    Support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • latvianoptomlatvianoptom Posts: 2 [Apprentice Traveler]
    Thank you. The antivirus was deactivated at the time, but I managed to download the map from my husband's computer instead. A simple cop-out.
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