My Rider made a non-accessible route — TomTom Community

My Rider made a non-accessible route

954dk954dk Posts: 292 [Master Traveler]
edited November 2018 in RIDER
Hi,
I edited an existing route and saved it with another name.
When I enter "My Routes" from the menu, it's grayed out and displayed as: "Not on the actual map".

How can I access and delete this map?
It's not accessible from MyDrive.

Sad to say this, but my experiences regarding this GPS is being even, worse every time I turn it on :(

Comments

  • 954dk954dk Posts: 292 [Master Traveler]
    I ment route and not map.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi 954dk,

    You're using the Western Euopre map on your Rider 40, right? Did you sync this route with MyDrive or create on the device? Sound like you've synced a route that goes beyond the map on your device.

    Cheers, Mikko
  • 954dk954dk Posts: 292 [Master Traveler]
    Hi,
    I created the route on the Rider unit itself between Denmark and Norway using Europe Map.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    HI 954dk,

    That's strange. Please, report this to Customer Service for further investigation. They'll be able to dig into this and advice you accordingly.

    Cheers, Mikko
  • 954dk954dk Posts: 292 [Master Traveler]
    HiMikkoK,
    Thanks for your reply.
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