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https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Refund for the purchase voice- Wallace and Gromit (UK Yards)

I wanted ONE copy of this voice yesterday.

Why did you debit me for THREE ??
Please refund two voices asap, validate the third and tell me how I can make it work.

Thanks !

Comments

  • dhndhn Posts: 33,102 Superusers
    This is a user forum. You'll need support intervention for refunds, et.:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Charles SimonCharles Simon Posts: 7 [Master Explorer]
    Thanks to anyone who can help.

    My Want: I just want to buy one copy of the Wallace and Gromit Cartoon Voice for GBP £ 7.95 that's all.
    It's called UK Yards version.
    It's a straightforward card purchase. The voice is going to work with the GO 5100 SatNav. That's it..

    This order number is 404230790 dated 29 Nov 2016 for £7.95

    NOW, without authorisation from me, Tom Tom has charged another THREE W&G Voice packs to my card account.
    as follows:

    40xxxxxxx UK yards version 29 Nov 2016
    40xxxxxxx UK yards version 29 Nov 2016
    40xxxxxxx Meters version (km) 30 Nov 2016

    I want to keep the first voice set and cancel all the other three.

    That means a refund to me of £7.95 for all three = £23.85.

    Help someone....HELP...
  • dhndhn Posts: 33,102 Superusers
    Charles, did you see what I posted? You MUST deal with support for refunds. NOBODY here can help you.
  • Charles SimonCharles Simon Posts: 7 [Master Explorer]
    Saw your message and acted upon it. Many thanks ! .... Charles
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