Rider 400- Lock issue — TomTom Community

Rider 400- Lock issue

moonridermoonrider Posts: 4 [Novice Seeker]
edited January 9 in RIDER
I already have a Go 730 which is fine. I decided to purchase a Rider 400 which arrived today(23/11/16)

On putting it together I found that the Keys with the device lock ( the top one NOT the lock with the large Knob)

would not turn the lock bar, I tried and tried but they just would not turn it, the Key fits in the slot but will

not turn. I am waiting to hear back from supplier but nothing yet. Has there been any problems with the Lock

or wrong keys before ?


  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi moonrider,

    Welcome to the Community!

    I haven't hear of a similar issue before. I'd recommend you to report this to Customer Service for further investigation.

    Thanks, Mikko
  • moonridermoonrider Posts: 4 [Novice Seeker]
    Thanks Mikko, I still cannot get a reply from the supplying company so I have Mailed Tom Tom
    Support to see if they can help.
  • DVHDVH Posts: 1 [Apprentice Seeker]
    I had this issue with mine, incorrect keys for the lock. The keys for the cradle lock, and the locking knob were all miss matched. when I contacted my supplier new items were sent out next day. I asked them to check first that the keys worked.
    that was about 9months ago
  • moonridermoonrider Posts: 4 [Novice Seeker]
    thanks for that,glad you had it sorted quickly. I am still waiting for Help.
  • VikramKVikramK Posts: 7,969 TomTom Moderator
    Hi moonrider

    I had a look at your incident reference started with the customer service and I see they have asked you to for the purchase invoice and other details.

    Please respond back with the requested details and they will be able help you further.

    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • moonridermoonrider Posts: 4 [Novice Seeker]
    Hello Vikram, Have sent requested details to Customer Service, so now awaiting reply, Thanks
    for asking.
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