TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

Can't add device to MyDrive Connect

Attempting to connect my VIA 1415M CTE to MyDrive Connect and it won't register the device. Installed MyDrive Connect, clicked on "Add A Device", plugged in my TomTom with the usb cord provided by the manufacturer, screen stays stuck on "Connecting Device...." and never advances from there. Installed on computer running Windows 7.


  • VikramKVikramK Posts: 7,037 TomTom Moderator
    Hi hydro

    Welcome to the community and sorry for the late reply:)

    Could you please contact customer support so they can look into this further.

    You can click on the 'Contact us' link at the bottom to this page.

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