VIO arrived yes! Won't connect to iPhone 6+ Vio app

microbike Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in TomTom VIO
Hi there, looking for some advice with VIO for scooter. I've done everything by the book, but the darn thing just keeps disconnecting before I can get anywhere with the device - I have an iPhone 6+, the latest Vio app installed, have tried deleting app twice, doing a 20 second reset on the VIO... all to no avail.

Anyone got any connecting advice please before I return this to Amazon?? :(