Comments

• Jürgen Posts: 4,879 Community Manager

  October 2016

  FaustoP wrote:

  Dear,
  I'm using my Runner 2 Cardio + Music from 2 days, but I cannot activate 24/7 heart tracking. I have SENSOR/HEART set to "ON". I have set a "GOAL/STEP" on 10.000, but under "TRACKER" I can view only "SLEEP" (and "GOAL") option. On my device I have 1.3.203 firmware version. I tryed the factory reset, but without results.
  Can you help me please?

  Under TRACKER, you also need to switch HEART on.

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• FaustoP Posts: 2 [Apprentice Traveler]

  October 2016

  My problem is that Under tracker there is not HEART option. I have only sleep and goal

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• Jürgen Posts: 4,879 Community Manager

  October 2016

  FaustoP wrote:

  My problem is that Under tracker there is not HEART option. I have only sleep and goal

  Does your watch have a heart rate monitor at all? See this picture:
  

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• haike Posts: 1 [Apprentice Traveler]

  April 2018

  I have the same question, I'm using a tomtom runner 2 with a seperate tomtom heartrate sensor (chestband).

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• tfarabaugh Posts: 15,774 Superusers

  April 2018

  haike wrote:

  I have the same question, I'm using a tomtom runner 2 with a seperate tomtom heartrate sensor (chestband).

  You cannot get activity tracking with a strap, it only uses the internal sensor.

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