GO 5100- Update gets to 20% and then drops to 12%

themagicmasterthemagicmaster Posts: 2 [Apprentice Traveler]
edited October 2018 in MyDrive Connect
Help please just got a new 5100 and am trying to update the device, but every time it gets to 20% drops back to 12% been connected for several hours. thanks ps disabled anti virus, no differance

Comments

  • dhndhn Posts: 33,155 Superusers
  • themagicmasterthemagicmaster Posts: 2 [Apprentice Traveler]
    Thanks for the link. Is it ok to do a reset part way through an update, not wanting it to corrupt completly? Using win 7. Not had any error messages. Just doing uk map and system update and have a new memory card if space is an issue. Mydrive connect is latest version as did not have it before and downloaded it yesterday. Thanks
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi themagicmaster,

    If the update is really stuck and nothing is happening there's on (further) risk in resetting your device. In the worst case you'll end up with a corrupt installation on your device and need to do it again. For further and more up-to-date MyDrive Connect troubleshooting tips, please see this FAQ.

    Should this not help you solve the issue, please contact Customer Service for further assistance. They can also check the backend and see better what's happening with the update.

    Cheers, Mikko
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