GO 5100- Stuck at 5% in MyDrive Connect

Shughie16Shughie16 Posts: 2 [Apprentice Traveler]
edited November 2018 in MyDrive Connect
I have tried several times to update my Go 5100. When I connect to computer the files download to computer pretty quick but then it says it is installing files on satnav but it stops at 5% and after hours and hours does not move. I have tried resetting sat nav and clearing cash but nothing seems to work. Just spend hours looking at a spinning circle on 5%

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