Batt-Stick - white rubber cover over charging pins came off

James Pocklington
James Pocklington Registered Users Posts: 8
Master Explorer
edited January 25 in TomTom Sports
My rubber cover has come away from the batt stick, the flimsy little tag holding it on has finally given way. anyone else had this problem?
The connecting tab needs beefing up in my opinion.

Comments

  • StreetlifePhoto
    StreetlifePhoto Registered Users Posts: 10
    Master Traveler
    Yes, happened to me too, had it less than a week when skiing and it broke. There's a few things on the camera needing beefed up and that's one.
  • Chris
    Chris Registered Users Posts: 934 Retired Community Managers and Staff
    This is indeed unfortunate, Customer Care can help with having the Batt-Stick replaced. Would you mind sending me a PM with a photo of the damage (including the rubber cover if you still have it) so I can forward this for investigation?
  • GlenavyMan
    GlenavyMan Registered Users Posts: 9
    Apprentice Seeker
    The same thing happened to mine. The little tab holding it on was ridiculously flimsy
  • Jaaks
    Jaaks Registered Users Posts: 18
    Outstanding Wayfarer
    Same issue here and my cam is only two weeks old! That is sad!
  • pjsmith
    pjsmith Registered Users Posts: 38
    Prominent Wayfarer
    Just to add, my unit is now rubber cover-less as well. If you use it enough, it eventually breaks off.
  • Jaaks
    Jaaks Registered Users Posts: 18
    Outstanding Wayfarer
    Well, I must compliment Tomtom on the speedy response. I have a new batt stick with a cover! Arrived via courier a few days ago
  • GlenavyMan
    GlenavyMan Registered Users Posts: 9
    Apprentice Seeker
    Hi Chris the TomTom employee! Can everyone on here with the problem get a replacement? If do what do we do?
  • GlenavyMan
    GlenavyMan Registered Users Posts: 9
    Apprentice Seeker
    Pardon the typo "if so, what do we do?"
  • Jaaks
    Jaaks Registered Users Posts: 18
    Outstanding Wayfarer
    I logged the issue with the support team and then my local Tomtom sent me a new one. Still waiting for the anti rotating clip. But mail is slow from overseas
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    GlenavyMan wrote:
    Hi Chris the TomTom employee! Can everyone on here with the problem get a replacement? If do what do we do?
    As Chris mentioned, you should contact Customer Service about this. They can sort it out for you :D

    Cheers, Mikko