TomTom VIA 135 Turns itself Off in voice guidence

Hi, Until recently my VIA 135 worked fine but now it keeps turning itself off at very inopportune times. I have the power plugged in and it isnt a battery issue. I have found that it works fine if I turn off all voice functions, but this makes the whole thing useless to me without turn by turn directions. The website advises me to reset but the sequence to reset only applies to HOME users and doesnt apply to my model which uses Mydrive. Reseting the device in the device menu does nothing, does anyone, particularly anyone from TomTom have any ideas as Ive seen this issue reported in forums before and cant find a resolution.


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